Health Call Center Supervisor?/Member Services Supervisor?/Remote
Position: Health & Benefits - Call Center Supervisor / Member Services Supervisor (Remote) Employer Industry: Financial Services... Why consider this job opportunity: Opportunity for career advancement and growth within the organization Flexible remote work options available in multiple states Supportive and collaborative work environment Chance to make a positive impact on member experience Recognized for outstanding workplace culture and benefits What to Expect (Job Responsibilities): Provide day-to-day leadership to ensure a high-performance, customer service-oriented work environment Prioritize, assign, evaluate, and supervise the work of all Customer Service Representatives Provide coaching and guidance for performance improvement and development Direct and oversee the training of new representatives Maintain and increase employee engagement What is Required (Qualifications): High school diploma, GED, or college degree 5 - 7 years of applicable experience Excellent analytical skills with a proactive nature Strong organization skills with a drive to meet deadlines Proficiency in Microsoft Excel, Word (including mail merge), and Outlook How to Stand Out (Preferred Qualifications): Experience with Salesforce CRM preferred#J-18808-Ljbffr Apply Job!