Call Center Service Reps Hybrid/Remote! Training! Benefits! Career Path! New $20.50/hr Starting Rate!
Employer Industry: Health Care Services Why Consider This Job Opportunity... Opportunity for career advancement and growth within the organization Extensive training and support through a skill-based progression program Paid time off and health insurance benefits included Work remotely after approximately 8-9 weeks of on-site training Chance to represent a leading health care organization and advocate for members What To Expect (Job Responsibilities) Address member and provider inquiries received through the employer's contact numbers Ensure customer satisfaction by understanding and resolving member/provider needs Document call details for tracking member/provider contacts Identify and communicate trends indicative of service issues Escalate member/provider concerns and servicing issues as necessary What Is Required (Qualifications) High school diploma required; Bachelor's degree or advanced education desirable Minimum of 2 years of professional work experience in a customer-facing inbound call center setting Strong multitasking abilities with proficient typing skills High proficiency in MS Word, MS Excel, and system data entry How To Stand Out (Preferred Qualifications) Experience in a health care services environment Familiarity with health insurance products and services Previous experience in a role focused on customer service excellence #HealthCare #MemberServices #CareerGrowth #RemoteWork #CustomerSupport "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer." Home Health Focus AI helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS Apply Job!