Bilingual Customer Service Representative (fully remote)

Bilingual Customer Support Representative • 100% remote EST or CST • Need to be available between 8am - 6pm, Monday – Sunday (will be 40 hours per week... Duration: 4+ months; strong potential to convert perm Pay Rate: $20.00 per hour W2 • You will be joining a small team responsible for ensuring that we are able to successfully execute deliveries with a 0% error rate • This role is focused on Live Operations and will include proactive outbounds to our delivery drivers and merchants to drive exceptional quality. • Proactively identify issues and potential failures and implement mitigation tactics • Address merchant & delivery driver issues with empathy and urgency • Spearhead & execute workflows that ensure we meet exceptional SLAs • Identify trends & communicate findings to the broader teams to improve our processes • Develop a deep expertise in our product, processes, systems, tools - Be an early part of a collaborative team that prides itself with world-class customer service for a vital industry leading technology platform We’re excited about you because… • Fluent in Spanish is required • 1-2 years of work experience in a fast-paced customer service role • Comfortable with Google Sheets • High School Diploma minimum; degree a plus • Bonus points for... Familiarity with G-Suite, Slack, Atlassian, Salesforce Company DescriptionThe Fountain Group is a nationwide staffing firm with over 80 Fortune 100-500 clients. Since 2001, TFG has maintained a consistent standard of excellence, and our work is broadly recognized every year through numerous industry performance awards. Our success is a team effort. Browse our website below for additional information on our company. The Fountain Group 4505 Woodland Corporate Blvd, Tampa, FL 33614 “We work in Life Sciences, Clinical, Engineering, IT, and more. Above all, we specialize in people.” Apply Job!