Call Center Service Reps Hybrid/Remote! Training! Benefits! Career Path! New $20.50/hr Starting Rate!
Employer Industry: Healthcare Services Why Consider This Job Opportunity... Opportunity for career advancement and growth within the organization Extensive training and support through a skill-based progression training program Paid time off and health insurance benefits Work remotely after 8-9 weeks of on-site training Chance to be a brand ambassador and make a positive impact on member satisfaction Engaging environment with diverse responsibilities and opportunities for development What To Expect (Job Responsibilities) Address member and provider inquiries through the employer's 1-800 numbers, providing information on plan policies, procedures, and benefits Ensure customer satisfaction by understanding member/provider needs and taking necessary actions to resolve inquiries Document call details clearly and concisely for tracking purposes Identify and communicate trends indicative of enterprise service issues Escalate member/provider concerns and servicing issues as needed What Is Required (Qualifications) High school diploma required; Bachelors degree or advanced education desirable Minimum of 2 years professional work experience, preferably in a customer-facing inbound call center setting Strong multitasking abilities and proficiency in MS Word, MS Excel, and system data entry Ownership of personal development and customer satisfaction How To Stand Out (Preferred Qualifications) Experience in a healthcare-related customer service role Familiarity with health insurance products and services Strong problem-solving skills and ability to think critically Excellent verbal and written communication skills Ability to work collaboratively within a team environment #HealthcareServices #CustomerService #CareerOpportunity #RemoteWork #TrainingProvided We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Home Health Focus AI helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS Apply Job!