Overnight Member Service Representative - Financial Institution

Description TEKsystems is currently seeking REMOTE Member Service Representatives for a Fortune 100 Financial Institution in Dallas, TX, to join the Fraud and Digital Services Department. This position involves responding to inquiries and requests from members within a 24/7 high-volume, structured contact center environment. The ideal candidate will provide information about the company’s... products and services, perform transactions, and advise members on options that may fit their needs while ensuring optimal customer service. Company Culture and Environment TEKsystems values transformation and partnership, promoting a supportive work environment where team members collaborate to activate ideas and solutions. The company prides itself on being a leader in technology services and focuses on driving change through a strong team-oriented culture. Career Growth and Development Opportunities As part of a company that works with over 6,000 clients, including many Fortune 500 companies, there are numerous opportunities for professional development and advancement within the organization. Detailed Benefits and Perks • Competitive hourly pay of $19.50 • Scheduled shifts provided two weeks in advance • Opportunities to work with a leading team in a fast-paced environment • Continuous learning and professional growth opportunities Compensation and Benefits • Pay: $19.50/hour • Full-time schedule with overnight shifts (40 hours per week, Monday-Saturday) • Must have a 6-day availability to work within a flexible 9.5-hour window. Why you should apply for this position today This role offers a chance to work with a leading financial institution in a dynamic environment. If you enjoy helping others and thrive in a fast-paced setting, this position will allow you to make a tangible impact on customer experiences while developing your skills in the financial services sector. Skills • Strong customer service skills with a willingness to assist others • Ability to navigate difficult conversations professionally • Excellent verbal and written communication skills • Strong computer literacy and data entry/typing skills • Adaptability to multiple systems and engagement methods Responsibilities • Respond to inquiries and requests from members • Provide detailed information about products and services • Handle transactions related to various accounts (savings, checking, loans, credit cards, etc.) • Advise members on additional products and services that may suit their needs • Manage a high call volume of 80-100+ calls daily Qualifications • High School Diploma or GED required • 1-2 years of recent customer service experience in call center, collections, or banking preferred • Ability to work in a fast-paced, high-volume call center environment Education Requirements • High School Diploma or GED Education Requirements Credential Category • High School Diploma or GED required Experience Requirements • 1-2 years of relevant customer service experience, preferably in a call center environment Why work in North Richland Hills, TX North Richland Hills offers a vibrant community with a mix of suburban comfort and urban convenience. Living in this area provides easy access to numerous recreational activities, parks, and a variety of dining and shopping options. It’s an excellent location for professionals looking to balance their work and personal lives Apply Job!