Guest & Member Care Specialist - Work from Home or In the Omaha Office - Full Time

Employer Industry: Hospitality Why consider this job opportunity... - Salary of $17.75 per hour - Work from home or in the Omaha office - Medical, Dental, and Vision Insurance - 401K plan available - Full-Time and Part-Time Options - Paid Training and Employee Discounts at Omni properties What to Expect (Job Responsibilities): - Serve as the primary point of contact for customer inquiries, effectively solving problems from start to finish - Maintain a pleasant, helpful, and courteous attitude while managing customer interactions - Operate telephone and computer systems to respond to inquiries via phone, email, and online claims - Document customer contacts accurately, ensuring timely acknowledgment and striving for first contact resolution - Assist with reservations, upgrades, and essential daily tasks for hotel support What is Required (Qualifications): - High School diploma required - Proficiency in Microsoft Office products, including Excel and Word - Ability to learn and work with department operating systems - Effective communication skills in English, both oral and written - Ability to perform basic math calculations How to Stand Out (Preferred Qualifications): - Experience in a customer service role within the hospitality industry - Proven ability to handle multiple tasks and systems simultaneously - Previous knowledge of Oracle products and NICE systems - Strong leadership qualities and a commitment to professionalism #HospitalityJobs #CustomerService #WorkFromHome #CareerGrowth #EmployeeBenefits We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer Apply Job!