Technical Support Analyst (Hybrid Remote in Scottsdale, AZ)

Gearfire is searching for a person who can provide excellent technical support to firearms retailers across the country. Our Retail Management System Solutions suite of products is #1 in the industry. The position is full time, but some evening or weekend hours may be necessary. Ability to be flexible with your hours and switch with other employees is a necessity. We all help cover for each... other! The position is currently hybrid-remote, with half the week onsite at our N. Scottsdale office. What the job requires: • Accurately document descriptions of all problem descriptions and their resolution in the CRM and submit technical articles to the centralized knowledge base where applicable • Manage and resolve multiple customer cases in a highly demanding environment while maintaining a high level of customer satisfaction • Take initiative to resolve retailer issues, helping to enhance and streamline any user processes where possible • Escalate complex problems in a timely manner • Receive and eventually develop peer-to-peer training in all appropriate products as well as the specific ways they are integrated into larger networks and complex solutions • Work in collaboration with other department members where necessary to share pertinent information • Install and support newly developed programs retailer databases and train retailers as needed Knowledge and Experience we're looking for: • Ability to effectively handle difficult customer situations and maintain a friendly demeanor while working in a fast-paced environment • Understand basic financial principals • Ability to work independently while working in a team environment • Work remotely to solve all customer related issues • Excellent communication skills • A.A.S in Computer Programming or Networking preferred • 1 - 3 years of technical experience preferred, especially supporting commercial software • 1-3 years of previous help desk experience preferred • Retail industry experience desirable • Knowledge of PC’s, LANs and peripherals About Gearfire Gearfire is an industry-leading technology provider for shooting and outdoor sports retailers. We equip over 2,000 U.S. businesses with eCommerce websites, award winning Point of Sale software and online and in-store Merchant Services. We are an e-verify employer. Check us out at www.GoGearfire.com Job Type: Full-time Pay: $18.00 - $20.00 per hour Expected hours: 40 – 44 per week Benefits: • 401(k) • Dental insurance • Health insurance • Life insurance • Paid time off • Vision insurance

Compensation

Package: • Holiday pay • Hourly pay • Overtime pay Schedule: • 8 hour shift • Holidays • Monday to Friday • Weekends as needed Application Question(s): • Are you willing to undergo a background check in accordance with local laws and regulations? • Are you able to work evening or weekend hours when required? Education: • High school or equivalent (Required) Experience: • Help desk: 1 year (Preferred) • SQL Server: 1 year (Preferred) • Windows: 1 year (Required) • Technical Customer Support: 1 year (Required) Ability to Commute: • Scottsdale, AZ 85256 (Required) Work Location: Hybrid remote in Scottsdale, AZ 85256 Apply Job!