Live Chat Assistant - Remote Work
*Job Title:** Live Chat Assistant - Remote Work *Company:** Core-Mark Holding *Location:** Indianapolis, Indiana, US... *Job Type:** Part-Time *Seniority:** Associate Level *Years of Experience:** 3+ --- *Job Description:** Core-Mark Holding is seeking a motivated and dedicated Live Chat Assistant to join our dynamic customer service team. This part-time remote position offers the opportunity to provide exceptional support to our customers while thriving in a nurturing environment that celebrates creativity and innovation. As a key member of our team, you will be responsible for engaging with customers through our live chat platform, ensuring that their inquiries are addressed promptly and effectively. *Responsibilities:** -
Customer Engagement:
Respond to customer inquiries via live chat in a timely and professional manner, providing accurate information about our products, services, and policies. -
Problem Resolution:
Actively listen to customer concerns and provide effective solutions to enhance customer satisfaction and loyalty. -
Sales Support:
Assist customers with product recommendations and promotions, aiming to maximize sales opportunities and upsell services when appropriate. -
Data Entry:
Accurately log and maintain customer interactions, feedback, and follow-up actions in our customer relationship management (CRM) system. -
Collaboration:
Collaborate with team members and various departments to relay customer feedback and improve processes and products. -
Continuous Improvement:
Stay current with product details, industry trends, and customer service best practices to continuously improve the quality of support provided. -
Adaptability:
Adjust communication styles to suit various customer personalities and preferences to ensure an impactful and personalized experience. -
Emotional Intelligence:
Utilize emotional intelligence to assess customer moods and respond appropriately, providing empathy and reassurance to enhance customer interactions. *Requirements:** -
Education:
High school diploma or equivalent; associates degree preferred. -
Experience:
Minimum of 3 years of experience in a customer service or support role, preferably in an e-commerce or retail environment. -
Technical Skills:
Proficiency in using live chat platforms, CRM software, and general computer applications. Ability to troubleshoot basic technical issues. -
Soft Skills:
- Strong adaptability to manage multiple chat conversations and prioritize tasks effectively. - High emotional intelligence to connect with customers and understand their feelings and needs. -
Personality Traits:
- Motivated and self-driven with a passion for delivering outstanding customer service. - Dedicated to continuous improvement and personal development. *Benefits:** - Disability insurance - Visa sponsorship for eligible candidates - Joining Bonus *Working Environment:** Core-Mark Holding offers a unique opportunity to unleash creativity and innovation in a setting that values input from all team members. We foster an environment where new ideas are encouraged, and each employee plays a crucial role in shaping our customer experience. *Deadline to Apply:** 2024-10-21 *Equal Opportunity Statement:** Core-Mark Holding is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other characteristic protected by applicable law. --- If you are a passionate individual looking to make a difference in customer service while working from the comfort of your home, we encourage you to apply for the Live Chat Assistant position at Core-Mark Holding today! How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job. Original job Live Chat Assistant - Remote Work posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs Apply Job!