Membership Account Manager - UK, International and Independent
Join one of the world's leading EdTech companies, providing SaaS-based CPD to over 45,000 schools globally. Winning 17 major awards, including 'Supplier of the Year' for 5 consecutive years, and boasting a 4.7 star rating from over 100k reviews, The National College are globally recognised as a leader in the EdTech space. We are looking for a Membership Manager- Key Accounts, to join the National Education Group team. The Membership Manager- Key Accounts will account manage key account customers, improving health scores, handling escalations, and supporting renewal/cancellation conversations. Key Responsibilities: Account Manage allocated Key Account Customers (Retention, Renewal, Cross-Sell, Upsell and Referral) to ensure personal and company KPIs are achieved and increase Customer Advocacy. Work with Key Account Manger to support work on renewals and cancellations. Be the single point of contact for all customer complaints and work with the Key Accounts Manager to... facilitate a resolution. Provide effective and timely communication with customers on queries, invoice issues and cancellation requests Maintain relationships with Key Account Customers teams to understand customer needs and feedback to Manager Key Accounts Accurately Forecast renewals and report to the Manager Key Accounts Ensure all company systems are updated and conversations are logged and documented. Act as a customer advocate within The National College, representing customer needs and feedback to drive product and service improvements working along with the Director of Customer Success to champion change. Experience in working in a renewals team or similar customer-focused teams. Understanding of the renewal process and customer. Effective communication and interpersonal skills, with the ability to build relationships and influence. Results-oriented with a record of accomplishment of meeting or exceeding renewal targets. Proactive and solutions-oriented mindset, with the ability to identify and address potential issues before they escalate. Familiarity with CRM systems preferable HubSpot and other relevant tools to manage and track customer renewals. Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively. Experience within the Education or Ed tech industry preferred but not essential. Salary between £23,400-£25,000 Hybrid working, with regular collaboration days in our Sheffield HQ Opportunity to work at an established but rapidly growing EdTech scaleup NEST Pensions scheme Buy & Sell Holiday scheme offering an opportunity to boost holiday allowance to up to 38 days annually Access to company Life Assurance scheme SmartHealth - access to 24/7 virtual GP, mental health support, financial advice and more Who are The National College The National College are a fast growing and innovative EdTech business headquartered in Sheffield. We are a market-leading and multi-award-winning provider of professional development and software tools that support over 45,000 schools worldwide to ensure compliance and drive up standards. Our cutting-edge platform has revolutionised online training and now boasts the world's largest professional development library for educators! The National College is part of the National Education Group Apply Job!