Mainframe Technical Support (Night shift)

Job Description

Position Title: Mainframe Technical Support (Night shift... Location: Baltimore MD (100% remote) Duration : 6-month HM Notes • Tier 1 technical support role, handling all alerts, monitoring the system. • Needs to have good comm skills and customer support skills and they will be receiving calls from customers. • Needs to have worked in development. Be able to identify and troubleshoot issues. • Team is split into different shifts. Covered 24/7 365 days. • The team is mainframe support oriented. But not required. Mostly identify and escalate. • Mainframe support exp is nice to have. Will just need to follow the run book. Additional Skills: • Daily monitoring of IT infrastructure and applications, as well as managing and maintaining the supporting technologies to ensure peak efficiency and reliability. • Serve as backup for Shift Lead for a DCO monitoring shift and be responsible for completing the Shift Summary sheet for review and approval by oncoming shift DCO Lead. • Provide real-time monitoring for both Mainframe and Distributed systems in order to proactively detect and prevent service disruption. • Responsible to diagnose and troubleshoot complex problems through resolution. • Ensure proper procedures are followed to introduce changes and fixes into the operating environment and production libraries in order to ensure the lowest possible error rate. • Provide timely notification of Level 2 system and application support teams as necessary. Independently works with system monitoring and diagnostic tools to ensure optimal performance of operating systems. • Initiate and coordinate HealthCheck calls for problem identification and resolution. Scheduling Tasks • Create or alter new and existing jobs and job schedules on the mainframe, Windows, and UNIX environments using the Scheduling package(s). • Perform job restarts with needed overrides and correct JCL syntax. • Monitor the Scheduler queues to ensure job completion and/or error corrections have been performed. • Update Scheduler Base Calendars to reflect current years processing and Holiday schedule. • Build AGENT capabilities to communicate scheduling requirements across platforms. • Contributes to the implementation of new technology and tools to increase productivity and performance with job scheduling. • Support upgrades and new releases to applications, platforms, and the scheduling product(s Apply Job!