Business Tech Support Representative - Remote

Business Support Representative - Remote Job Category: Customer Service Requisition Number: BUSIN007772 Apply now • Posted: September 19, 2024 • Full-Time • Remote Locations Showing 1 location Remote Indiana Indiana, USA Our Business Tech Support Representatives support business customers with their Internet, Video and Phone services. This position calls on knowledge of telecommunications and technology. This person will also respond to technical support requests and perform initial problem identification and analysis of ONTs, Routers, network switches, and STB/DVRs. Additionally, our Business Tech Support Representatives are responsible for troubleshooting and assisting customers making changes to complex HPBX phone systems. They will also capture detailed problem analysis and resolution plans in the customer database. ESSENTIAL JOB FUNCTIONS: • Determine the scope of customer issues in an effective and professional manner. • Effectively resolve customer issues timely. •... Properly document all customer interactions. • Represent MetroNet professionally and ethically. • Maintain a high level of customer satisfaction with focus on first call resolution. • Provide ONT troubleshooting, rebuilding, and provisioning. • Complete router troubleshooting and setups. • Provide voice service troubleshooting and reset voicemail passwords. • Educate customers on setting up their customer portal account. JOB QUALIFICATIONS AND REQUIREMENTS: • High School Diploma or GED required. • A+ Certification is Preferred. • Willingness to work as a team and independently. • Must be legally authorized to work in the U.S. ADDITIONAL JOB REQUIREMENTS: • Experience in Service Specific Troubleshooting Methods. • Responsible, Self-Motivated, Organized, and a Quick Learner. • Analytical/Logical Problem-Solving Skills. • Patient - The Ability to Guide and Teach via the Phone. • Adaptability to Change – Comfortable in a Rapidly Evolving Environment. • Perform on-call rotation duties after regular business hours. • Available to work overtime when deemed necessary, including holidays and weekends. What we offer: An opportunity to fuel your passions. We offer a full benefits package, Health, Vision, Dental with competitive pay and aggressive 401k match up to 6%. You will have an opportunity to put your brand on paper and leave your mark on the Telecomm industry as we continue to grow rapidly! MetroNet is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran Join us and find out what it means to love your career! At Metronet , we are the nation’s largest independently owned 100% Fiber Optic company founded in the Midwest. We are customer-focused and provide cutting-edge fiber optic communication services, including fiber internet and full-featured Fiber Phone. We have been growing communities since 2005 and have built networks in more than 250 cities across 16 states. We are proudly recognized as a Top Diversity Employer by Diversity Jobs in 2022. We believe in our people by growing their talent, offering career paths, advancement opportunities and skill development. #J-18808-Ljbffr Apply Job!