Customer Support Representative (Payments)

DaySmart is a provider of business management software that specializes in providing scheduling and workflow solutions to businesses around the world. We provide award-winning business software to thousands of users in a variety of industries. Love technology? Come join our technical support team! Fun place to work, great benefits and advanced technical training... Responsibilities: • Provide superior customer service to DaySmart customers • Manage chat and email conversations • Ability to be on call on holidays and weekends • Field trouble-shooting questions over the phone (occasionally via chat or email) regarding networking, hardware, additional software services, reporting discrepancies, etc. for a wide range of customer skill levels • Field general use questions over the phone (occasionally via chat or email) about our software and additional services • Train customers on how to utilize our software, features, and additional services such as email marketing, text reminders, phone applications, and online booking websites • Assist in exporting existing customer data for our database conversion team and assist in importing the converted data into the customer’s software • Upsell additional add-on services • Participate in daily departmental meetings communicating recent customer’s issues and concerns • Communicate possible software bugs and customer-specific database issues to management • Special projects assigned as needed (For example: mobile app testing, beta version testing for desktop, customer follow-up in response to reviews, database conversion, building computers, etc.) Requirements: • Must have experience in payments or merchant processing • Prior customer service experience providing support via phone, chat, and/or email support • Excellent written and verbal communication skills • Strong problem-solving skills • Positive attitude • Ability to adapt quickly • Ability to work until 8pm or later on weekdays • Ability to be on call on weekends and holidays What We Like to See: • 3 years of experience in a prior customer support role • Tinkering mindset • Ability to work on Saturday • Former Geek Squad or similar experience • Eagerness to learn and grow • Passion for helping others • Passion for technology Salary: The hourly rate for this role is $21.15 per hour, payable bi-weekly. This position is non-exempt. What We Offer • Competitive salary and benefits including medical, dental, vision, HSA, FSA, and more! • 401k plan with company match on your contributions. • Open PTO and a generous paid holiday schedule. • Supportive work environment with the flexibility to work where/how you want – in-office, remote, or hybrid. • Opportunities to ensure you are always learning and growing. How You Will Work This will be a US based position. We offer flexible work arrangements including fully remote, in person or hybrid opportunities. For those looking to work in person, we have physical offices in the following cities: • Ann Arbor, MI • Scottsdale, AZ • Wayne, PA • Austin, TX DaySmart is committed to creating a diverse employee environment and is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age, or veteran status Apply Job!