(Fully Remote) - Care Coordinator

A-Line is now hiring a Remote - Care Coordinator in Lewisville, TX. The Remote - Care Coordinator would be working for a Fortune 500 company and has career growth potential. This would be full time / 40+ hours per week. If you are interested in this Remote - Care Coordinator position, please contact Mia Garrett at [email protected] or 586-422-1209... Remote - Care Coordinator Compensation • The pay for this position is $20 per hour • Benefits are available to full-time employees after 90 days of employment • A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates Remote - Care Coordinator Highlights Fully Remote • Training 8:00a -5:00p (CST) (First 4 – 6 Weeks) • Assigned shift between 7:00a -7:00p (CST) Remote - Care Coordinator Responsibilities • Applies acquired job skills and company policies and procedures to complete assigned tasks • Works on routine assignments that require basic problem resolution • Refers to policies and past practices for guidance • Receives general direction on standard work; receives detailed instruction on new assignments • Consults with Supervisor or senior peers on complex and unusual problems • Create and complete accurate referrals and applications into centralized customer relationship management platform while staying updated on policy or procedural changes • Resolve patients questions and concerns regarding patient journey status • Enter detailed, accurate, and clear information into company proprietary software while conversing via telephone • Place outbound phone calls for patient follow-ups or confirmations • Maintain quality while providing an empathetic and supportive experience to the patient by controlling the patient conversation and educating the caller • Interact with the patient referral sources, which may include healthcare providers, to process new applicants • Steward patient accounts from initial contact through final approval/denial Remote - Care Coordinator Requirements • Ability to multitask, utilizing specific software programs while speaking with patients and/or healthcare staff. • Ability to type a minimum of 40 WPM. • Ability to transcribe (type) accurate notes while speaking to customer. • Strong Microsoft Products experience required. • Ability to navigate video conferencing tools such as Microsoft Teams and Zoom. • Strong video conferencing experience. • Must have the ability to work via video conferencing as required by leadership. • Strong communication skills, both written and verbal. Strong attention-to-detail and quality documentation • Exceptional, professional verbal communication skills with friendly, empathetic, and patient centric focus • Independent worker and self-starter with solid time management skills and ability to work with high volume production teams • Solid work-ethic and driven to achieve daily/weekly metrics • Strict adherence to company attendance policies Remote - Care Coordinator Preferred Qualifications • High School Diploma or GED • 2-4 years related customer facing experience and/or training desired or equivalent combination of education and experience • Previous experience or knowledge of practices and procedures commonly used in a call center or customer service environment highly preferred If you think this Remote - Care Coordinator position is a good fit for you, please reach out to me - feel free to call, e-mail, or apply to this posting! Mia Garrett – Recruiting Assistant [email protected] or 586-422-1209 Apply Job!