Customer Support Associate - US Remote

Employer Industry: Insurance Technology Why consider this job opportunity... - 100% remote position available to applicants residing in the United States - 15 days of vacation accrual annually, plus five sick days and two volunteer days - Group health insurance, Employee Assistance Program, and wellness plans included - Employee stock purchase program and 401K matching with immediate vesting - Fun and collaborative team environment focused on work/life balance and personal development What to Expect (Job Responsibilities): - Manage existing customer accounts for Personal Insurance policies via phone, email, text, and chat - Explain insurance products to customers using a consultative and empathetic approach - Assist third parties with policy documentation and changes - Ensure customer needs are addressed in the first interaction to exceed expectations - Report directly to the Customer Support Team Lead What is Required (Qualifications): - Property & Casualty insurance license and 1 year of customer service experience - Previous call center experience - Empathetic towards customer needs - Experience working in a fast-paced environment and adaptability to change - Availability to work from 9:30 am to 6 pm MST How to Stand Out (Preferred Qualifications): - Experience in the insurance industry - Strong problem-solving skills - Ability to work independently while managing multiple tasks - Excellent written and verbal communication skills - Familiarity with various insurance company systems #InsuranceTechnology #CustomerSupport #RemoteWork #CareerGrowth #EmployeeBenefits At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer Apply Job!