Senior Amazon Connect Staff Engineer (remote)

Senior Staff Engineer - Amazon Connect • Duration: 3-month contract/ Right to Hire • Contract Hourly Pay rate up to 100/hr... • Because this position has the option to go from contract to full-time, we can only accept candidates with the work authorization of a US Citizen or Green Card. Position Description • Our Senior Staff Engineer is a senior-level member of the Voice engineering staff ensuring we provide a frictionless experience to our customers and maintain the highest standards of security and availability. • Our team thrives and succeeds in delivering high-quality technology products and services in a hyper-growth environment where priorities shift quickly. • The ideal candidate has broad and deep technical knowledge, typically ranging from front-end UIs through back-end systems and all points in between. • Our Client's Enterprise Voice team is seeking a highly motivated, process-oriented Software Engineer for our contact center technologies. • You will help drive our insurance business transformation as we redefine the experience for our customers. Responsibilities • Provides technical architecture & leadership for medium to large, complex, cross-functional Products/Platforms, enabling the work for all teams within a Domain and mentoring relatively junior engineers. Self-Directed. • Specifies architectures and sub-system or process decompositions that involve significant integrations and/or cross-team collaboration • Provides pertinent documents, directions, and examples. Identifies short- and long-term solutions; Implements new architectural patterns • Ensures that software and system implementation and deployment configurations meet the functional and non-functional requirements for the system and that the implementation is of high quality • Principal contributor (lead) and approver for design, patterns, best practices, policies, code, and architecture reviews activities involving complex integrations • Translates complex business requirements into technical designs Qualifications • Expert experience with Amazon Connect including Contact Flows, Security Profiles, Routing Profiles, Queues, Quick Connects • Expert experience with Amazon Web Services including Lambda, Lex, S3, DynamoDB, API Gateway, Step Functions, CloudWatch • Master-level experience using multiple programming languages including Node.js, Python, C# • Experience implementing infrastructure as code using Terraform • Experience integrating with internal and external applications • Developed strategies, processes, and best practices for the department by analyzing industry best practices • Provided a technical direction and architectural guidelines for teams facing extremely complex technical challenges • Experience building detailed technical architecture, framework, and reusable capabilities with best practices and operational intelligence that meet the test of time iteratively • Contributed to improvements in organizational metrics such as DORA metrics that measure improvements in team velocity and stability of service delivery • Experience and understanding of Security Protocols and Products such as Active Directory, SAML, IAM • Communicate effectively with a diverse team and foster a culture of clear, concise, effective, audience-oriented communication on their team, ensuring teammates actively listen to others and are understood. Actively demonstrates these behaviors. • Consistently helps their teammates overcome obstacles, resolve blockers, and complete work tasks. Gives or shares credit where due. • Experience working in an Agile environment (Scrum, Kanban, SAFe) • AWS Certifications at the Associate, Professional, or Specialty Level Experience • 8+ years of experience in Contact Center technologies and Cloud Architecture • 10+ years of professional software development experience • 8+ years experience with architecture and design • 4+ years of hands-on experience developing Contact Flows, Routing Profiles, Queues Lambdas, and Lex Bots • 4+ years of experience using Terraform as Infrastructure as Code • 6+ years of experience in open-source frameworks • 3+ years of people management experience Education: • Bachelor's degree in Computer Science, Information Systems, or equivalent education or work experience Benefits: • Medical, Vision, and Dental Insurance Plans • 401k Retirement Fund #LI-GTT #gttjobs 24-05267 Apply Job!