Work at Home Customer Service Agent (Full-Time & Part-Time) (NC)

Employer Industry: Customer Experience Solutions Why Consider This Job Opportunity... • Salary range of $12.10 - $16.10 per hour, with regular reviews and raises based on performance • Opportunity for career advancement within the organization • Engaging and fun work environment with casual dress code • Incentives including cash prizes and bonuses such as computers, tablets, and trips • Comprehensive benefits including medical, dental, and vision coverage options • Paid time off and paid training opportunities available What To Expect (Job Responsibilities) • Provide customer service and technical support, resolving customer issues effectively • Utilize systems and technology for account management tasks • Identify sales opportunities and apply sales skills to promote products and services • Ensure first call resolution through effective problem-solving and communication • Escalate customer dissatisfaction to the managerial team when necessary What Is Required (Qualifications) • Must be 18 years of age or older • High school diploma or equivalent • Excellent organizational, written, and oral communication skills • Ability to type swiftly and accurately (20+ words per minute) • Basic knowledge of Microsoft Office Suite and Windows operating system How To Stand Out (Preferred Qualifications) • Previous experience in customer service or sales-related roles • Strong aptitude for conflict resolution and negotiation • Ability to thrive in a fast-paced environment with change and ambiguity • Familiarity with call center operations or customer experience management #CustomerService #CareerGrowth #CompetitiveCompensation #WorkFromHome #Incentives At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS Apply Job!