Call Center Supervisor (REMOTE Temporary Opportunity)

Employer Industry: Technology Solutions Provider Why Consider This Job Opportunity... • Opportunity for impactful work in a fast-paced call center environment • Supportive and collaborative work culture focused on staff development • Chance to enhance leadership skills and contribute to team success • Based within commutable distance to Houston, Texas for occasional onsite work • Opportunity to work with a reputable employer known for innovative solutions What To Expect (Job Responsibilities) • Monitor, coach, and support staff to motivate them towards achieving results • Ensure staff performance meets quality, productivity, and attendance standards • Encourage continuous improvement and involve team members in process enhancement • Cooperate with peers to build consensus and resolve conflicts • Provide phone support and maintain professionalism towards staff and clients What Is Required (Qualifications) • High School diploma or GED equivalent • Four or more years of customer service experience • Strong problem-solving and communication skills, both written and verbal • Ability to multitask and work independently • Must be a U.S. citizen and able to pass a background check and drug screening How To Stand Out (Preferred Qualifications) • Experience in a call center and strong customer service and sales background • Bilingual (Spanish oral and written fluency) strongly preferred • Consistent work history with an excellent attendance record • Excellent persuasive and negotiation skills #TechnologySolutions #CallCenter #CustomerService #LeadershipOpportunity #BilingualPreferred At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS Apply Job!