Helpdesk Analyst (Full-time, Remote) (Third Shift 1:30pm - 9:30pm EST)

Employer Industry: Compliance and Program Integrity Services Why consider this job opportunity... - Opportunity for career advancement and growth within the organization - Flexible remote work environment promoting a healthy work-life balance - Recognized as a Top Workplace by The Washington Post in 2024 - Supportive and collaborative work culture focused on employee development - Chance to contribute to meaningful projects that prevent fraud, waste, and abuse in government programs What to Expect (Job Responsibilities): - Serve as the primary point of contact for helpdesk support, addressing inquiries and resolving technical issues for business users and stakeholders - Collaborate with the Helpdesk Architect and Leadership team to develop and implement business and technical strategies - Gather, track, and analyze requirements from business users and stakeholders to ensure effective technical solutions - Create and maintain process models, diagrams, and related documentation to support technical solutions - Provide exceptional customer service and support to all users, ensuring timely resolution of issues and effective communication throughout the support process What is Required (Qualifications): - Bachelor's degree is required - One year of work experience in this or a related field - Proven experience in a helpdesk or technical support role - Strong knowledge of digital platform tools such as Pega, Appian, Bizagi, ServiceNOW, Workday, Salesforce, AWS, and Azure - Excellent communication skills, with the ability to convey technical information to a non-technical audience How to Stand Out (Preferred Qualifications): - Certifications in relevant digital platform tools (e.g., ServiceNOW Certified System Administrator, AWS Certified Solutions Architect) - Experience with Medicare and/or Medicaid fraud, waste, and abuse or program integrity work - Familiarity with ITIL or other IT service management frameworks #ComplianceServices #HelpdeskSupport #RemoteWork #CareerGrowth #TopWorkplace2024 At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer Apply Job!