Remote Medical Assistant - Patient Care Coordinator

Summary

Description Join our dedicated team as a Remote Medical Assistant - Healthguide, where you will play a pivotal role in enhancing patient care and facilitating connections between patients and their healthcare providers. This fully remote position requires occasional travel (up to 10%) to client locations in Reading, Harrisburg, and Allentown. Your primary focus will be to support... high-risk patients through their healthcare journeys, ensuring that they have access to necessary resources and receive the quality care they deserve. Compensation and Benefits ? Hourly Wage: Ranges from (20 to )23, based on experience, education, location, and certifications with bi-weekly pay. ? Flexible Work Environment: Enjoy the convenience of working from home, reducing commute time while focusing on life and work balance. ? Comprehensive Health Coverage: Medical, dental, and vision plans for you and your family. ? Retirement Savings Plan: 401(k) plan with a generous 3% employer match. ? Peace of Mind Coverage: Life insurance, disability insurance, and optional voluntary life insurance. ? Supportive Work Environment: Access to the Employee Assistance Program (EAP) for professional and personal support during challenging times. ? Work-Life Balance: Flexible Time Off policies and paid parental leave to encourage a healthy work-life balance. ? Growth Opportunities: Continuous resources and support dedicated to your professional development and career advancement. Why You Should Apply for This Position Today Taking on the role of Remote Medical Assistant - Healthguide offers you the opportunity to make a tangible difference in patients? lives while enjoying the flexibility of remote work. You will be contributing to improved healthcare outcomes while being part of a supportive and inclusive work environment that values professional growth and well-being. Apply now to join a team that?s committed to transforming the healthcare experience. Skills ? Certification: Certified or Registered Medical Assistant. ? Patient Coordination: Ability to manage care for patients with complex medical and social needs. ? Interpersonal Skills: Strong communication skills, including motivational interviewing and behavioral change management. ? Medical Terminology: Proficient understanding of medical terminology and primary care practices. ? Bilingual Abilities: Spanish language skills are an advantage. ? Technical Proficiency: Experience with electronic health records (EHR) systems (e.g., EPIC, Athena, Cerner) and various software applications. ? Attention to Detail: Skill in managing multiple tasks while ensuring accuracy in documentation. ? Remote Work Capability: Proven ability to thrive in a remote working environment. Responsibilities ? Remote Collaboration: Facilitate communication between patients, medical staff, and the Case Management team to enhance patient care. ? Patient Engagement: Guide patients through their healthcare journey, answering questions, addressing concerns, and executing effective care plans. ? Documentation Management: Accurately document patient medical histories and related issues in the electronic health record system. ? Referral Assistance: Navigate and assist in the referral and prior authorization processes to ensure seamless patient care transitions. ? Professional Relationship Building: Develop and maintain strong relationships with medical practices to promote positive patient outcomes. ? Effective Communication: Use calls, texts, and emails to communicate with patients, especially high-risk individuals, ensuring appropriate escalation of medical issues. ? Occasional Travel: Visit primary care physician offices as necessary to enhance continuity of care. ? Security Compliance: Adhere to policies and procedures to protect patient information and uphold organizational standards. Qualifications ? Certification: Must possess either a Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) certification. ? Experience: Proven experience in a similar role or medical setting, demonstrating proficiency in patient care management. ? Empathy and Skills: Must exhibit a strong aptitude for understanding patient needs and facilitating appropriate care solutions. Education Requirements ? Degree: High school diploma or equivalent is required; additional education in health sciences or related field is preferred. Education Requirements Credential Category ? Certification: Must hold a current certification as a Medical Assistant (CMA) or Registered Medical Assistant (RMA). Experience Requirements ? Relevant Experience: A minimum of 1-2 years of experience in a healthcare setting, specifically in roles that require patient coordination and communication. Why Work in Reading, PA? Reading, Pennsylvania, is a vibrant city known for its rich cultural heritage, diverse community, and an array of recreational opportunities. It is conveniently located, making it an excellent place for both work and leisure. Residents enjoy access to beautiful parks, historical sites, and a thriving arts scene, all while being close to larger metropolitan areas. Reading also provides affordable living options compared to bigger cities, promoting a high quality of life with a great work-life balance Apply Job!