Guest Communications and Hospitality Management for Airbnb, VRBO, etc. - Contract to Hire
? Join Our Dynamic Team of Guest Support at Air Concierge! ? Are you passionate about providing exceptional guest experiences in the vibrant world of vacation rentals? We're a leading vacation rental management company based in California, proudly holding the title of SuperHost on Airbnb and Premier hosts on VRBO. As we continue to expand our footprint along the stunning West Coast of the US... we're seeking dedicated collaborators to join our team of Guest Support and Hospitality Management. Key Responsibilities: ? Rapid Response Excellence: Ensure all guest communications receive swift and effective responses within 5 minutes, reflecting our commitment to unparalleled customer service. ? Diverse Expertise: Specialize in managing both long-term and short-term rentals, serving as a booking agent, reservations manager, vendors coordinator and more. ? Booking Wizardry: Make and process reservations with precision, confirming OTA's/Channel Distribution bookings on platforms like Airbnb, VRBO, Google, Hopper, etc. Keep calendars updated and tasks organized. ? Exceptional Communication Skills: Provide accurate information to guests via text, phone, and email. Handle reservations with finesse, confirming online bookings and maintaining seamless communication throughout guests' journeys. ?? Concierge Extraordinaire: Offer concierge assistance, guiding guests on services, recreation, restaurants, and other local activities. ? Financial Savvy: Collect funds for rent, taxes, and other charges, ensuring seamless financial transactions (all online, of course). ? Tech-Driven Connectivity: Maintain zero downtime in internet/connectivity, ensuring uninterrupted guest support is a must. ? Tech Savvy Requirements: Familiarity with vacation rental PMS systems such as Hostaway and Lodgify. Proficiency in tools like Slack, Google Suite, OpenPhone, Airbnb, VRBO, Dropbox, Jotform, and more. ? Bonus Points: Previous experience working for Airbnb (Case Manager/Support Ambassador) is a significant plus plus! ? Why Join Us? Be part of a dynamic team shaping the future of vacation rentals. Opportunities for professional growth and skill development. ? Apply Now to Elevate Your Career in Vacation Rental Management! ? Please record a quick video, 3-5 minutes where you talk to us about: - yourself, what you studied and what do you like to do on your free time - your work experiences - why did you leave your last job and what did you learn from it? - will you work from home or from a public place? - please briefly tell us one of your experiences dealing with a guest issue or conflict and describe what steps you took to fix the situation? This video should be uploaded using the Loom feature from the Upwork Messages Apply Job!