Customer Service Representative - Remote Eligible
Overview:
- Remote eligible for candidates who live outside of SE Michgian
... Are you the pride of the litter with your knowledge and top-notch customer service? Do you buzz like a bee around a computer keyboard? Are you nuts about pets? If you'd like to be part of Pet Central (our Livonia, MI based headquarters), providing top notch support to our Neighbors (yes, our customers are our "Neighbors") ... then come work in the neighborhood you love! Responsibilities/Qualifications: The full-time Customer Service Representative (Neighbor Service Coordinator) will be responsible for assisting with key initiatives designed to differentiate Pet Supplies Plus as a superior provider of customer service. This position will be responsible for responding to and disseminating incoming communication and information from Pet Supplies Plus Neighbors to the stores and key departments via email and phone. The Neighbor Service Coordinator key responsibilities include:
- Answering neighbor requests or inquiries concerning store service, products, company loyalty programs and other services via phone and email.
- Working with stores and the field management team to resolve neighbor complaints in a timely, efficient and professional manner.
- Maintaining records of incoming neighbor contact (phone and email) and the nature of each inquiry.
- Providing reporting on inquiries and time to resolution.
- Improving neighbor retention through programs and service provided to the neighbor.
- Continually maintaining working knowledge of company services, promotions and programs.
- Handling product recalls.
- Advising neighbors on company information.
PAWsome Neighbor Service Coordinator candidates will have:
- A High school diploma; degree preferred.
- 3-5 years related experience and knowledge of service delivery.
- Strong customer service orientation.
- Proven ability to communicate effectively (through oral and written communication) with internal and external customers with the highest degree of professionalism, clarity, and diplomacy while being firm as the situation necessitates.
- Proven ability to work with minimal supervision.
- Demonstrated ability to multi-task.
- Ability to handle inquiries, and exercise good judgment in working with internal and external customers and apply critical thinking skills to solve problems.
- Ability to prioritize and execute tasks in a fast-paced environment.
- Weekend rotation and evening shift rotation required.
- Proficiency in data entry.
- Solid MS Office products skills.
About Company: Pet Supplies Plus is focused on making it easier to get better products for your pet. With over 700 locations in 42 states, the stores have a streamlined design making it easy to navigate a wide assortment of natural foods, hard goods and pet services. Friendly, knowledgeable staff get to know each pet and their owner by name and provide playful store experiences to remind them just how fun it is to own a pet. Pet Supplies Plus stores are large enough to house an incredible variety of food and equipment, yet small enough to still feel neighborly. Pet Supplies Plus is ranked No. 20 overall in Entrepreneur Magazine's 2022 Franchise 500® list and is the Top Full-Service Pet Supplies Franchise for its exceptional performance in areas including financial strength and stability, growth rate and system size. For more information, please visit www.petsuppliesplus.com. EOE STATEMENT We provide equal employment opportunities to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment Apply Job!