Airline Account Manager

As an Airline Account Manager, you will play a vital role on our Commercial team. The Airline Account Manager is the go-to person that interfaces with Intelsat’s international or domestic airline partners. You’re Intelsat’s voice within the airline, yet you must also be the airline’s voice within Intelsat. The ideal candidate knows how to negotiate tricky situations, ambiguous relationships, and... curious personalities. At Intelsat Commercial Aviation, you will be part of a unique blend of satcom, airline, internet, and technology. Candidates might have worked at an airline or been a vendor of an airline and have a passion for technology with an entrepreneurial spirit and the ability to make deals happen. In all cases, the candidate is a continuous learner who can balance the need for revenue-generation with executive level account management. What you will do

• Interface between Intelsat and the airline, and serve as the primary point of contact with airline partners and Intelsat.
• Drive Intelsat’s business with the airline partner by searching out revenue opportunities that drive top-line revenue.
• Communicate regularly with the airline partners about the success of campaigns, ongoing revenue metrics, and operational performance. Share data and information; create presentations that tell our story.
• Solve complex problems that involve cross-functional coordination.
• Learn and develop a deep understanding, and become an expert in, Intelsat’s Commercial Aviation product offering.
• Lead projects with considerable complexity and develop the strategy for execution.
• Turn our partners into believers and persuade the airline to see Intelsat’s POV by understanding the client’s needs and deepening the partnership they have with Intelsat.
• Maintain a leadership role in strategy development and ensure that the strategy maps back to the airline partners’ goals.
• This position channels airline feedback, successes, and failures to other airline account managers, including the SVP and executive leadership.
• Responsible for understanding operational needs of both Intelsat and specific airlines.

Your required experience/skills

• Bachelor’s Degree.
• 5 - 10 years’ experience in account management or similar role.
• Strong written and verbal communication skills are essential, as well as the ability to present in front of groups including executive officers, colleagues, CEOs, and large audiences.
• Must have experience handling contracts, working with legal counsel, and being thoughtful in complex negotiations.
• Air travel is required, and at times may include evenings and weekends.

Your success in this role will look like:

• Relationship building:

You develop and maintain a trusted and mutually beneficial relationship with clients (Product, Procurement, and Operations), partners, and colleagues ensuring the long-term success of the accounts that you are assigned.

• Customer Service Orientation:

You have a strong focus on customer satisfaction, understanding of client needs, and providing excellent service.

• Team player:

Your ability to work effectively with various departments within both Intelsat and the client ensures cohesive service delivery.

• Commercial Aviation Connectivity advocacy:

You keep up to date with industry trends, client-specific CX initiatives, and market shifts and use this intel to craft narratives and help develop customer requirements that lead to the proliferation of Intelsat products and services. It would be nice if you had:

• Prior experience in aviation or aviation-related accounts.
• Telecom or satellite industry experience.
• Experience working with a US-based company (for international roles).

How we support you:

• Hybrid work environment offering up to two days per week work from home (for eligible positions).
• Development opportunities supporting professional growth championed by our dedicated Learning & Development team. 20-25% of our positions are hired internally!
• Ways to get involved: satellite launch parties, company connect events, charitable activities, team social events, recognition programs, and employee resource groups.
• Wide range of benefits and perks to help you stay healthy, happy, and productive. These include paid leave programs, medical, tuition reimbursement, and retirement benefits, employee wellness offerings, and more!

These benefits are designed to support your overall well-being and help you succeed in your role. Our D&I Commitment We’re committed to fostering a culture and environment of diversity, inclusion, and respect – a place where everyone can show up fully as themselves and do their best work every day. We're a technology leader committed to advancing diverse, inclusive teams – where belonging is rooted in our culture. Intelsat has an established Diversity & Inclusion Council and Employee Resource Groups. Intelsat is an equal opportunity employer and does not discriminate based upon race, color, religion, sex, national origin, ethnicity, age, disability, pregnancy, veteran status, sexual orientation, gender identity or any other… Apply Job!