Senior Assistant Customer Support/Call Center Representative

Employer Industry: Healthcare Services Why consider this job opportunity... - Opportunity for career advancement and growth within the organization - Flexible remote work option - Supportive and collaborative team environment - Chance to make a positive impact on Medicaid Providers and Members - Competitive compensation and benefits package What to Expect (Job Responsibilities): - Provide excellent customer service primarily by telephone to Medicaid Providers and/or Members - Assist customers with coverage and claims-related questions - Accurately interpret benefits and policy provisions for beneficiaries - Conduct research and follow-up for prompt resolution of disputed claims - Document calls clearly and consistently in the computer system What is Required (Qualifications): - Minimum of 1 year of experience in a call center environment - Experience working in the healthcare industry, specifically with Medicaid or Medicare - Ability to follow written policies and procedures - Good written and verbal communication skills, including professional telephone skills - High School Diploma or equivalent; may hold a 2-year post-high school degree or a Bachelor's degree How to Stand Out (Preferred Qualifications): - Experience in health/human services - Familiarity with auto answer systems - Experience working in a metric-driven work environment - Prior office or clerical experience - Experience meeting specific service level agreements (SLAs) #HealthcareServices #CustomerSupport #RemoteWork #CareerOpportunity #DiversityAndInclusion At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer Apply Job!