Customer Service Representative I - NCC - 999709 Work from home...
Employer Industry: Higher Education Why Consider This Job Opportunity... Salary up to $16.25/hour Full-time position with full benefits Opportunity for career advancement and growth within the organization Work remotely within the Tri-County area after training completion Comprehensive benefits package, including tuition waiver, retirement plan, medical, and dental plans Supportive and inclusive work environment What To Expect (Job Responsibilities) Support student and patient interactions across various communication channels Assist with admissions, enrollment, registration, and financial aid processes Provide general information on academic procedures and processes Schedule patient appointments and coordinate referrals Ensure compliance with university policies and procedures, including HIPAA regulations What Is Required (Qualifications) High School Diploma or Equivalent One (1) year of customer service experience Proficient in English language and basic computer skills Strong problem-solving and active listening skills Ability to work independently and within a team How To Stand Out (Preferred Qualifications) Associate or Bachelor's degree Experience in higher education, student services, or healthcare Knowledge of Banner, Recruit, and/or Avaya systems Bilingual proficiency in English and Spanish Familiarity with medical terminology and HIPAA regulations At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS Apply Job!