Hybrid Customer Service & Sales Representative – Voice, Internet & Wireless Solutions at arenaflex

About arenaflex – Connecting People, Empowering Futures

arenaflex is a global leader in communications and technology, dedicated to delivering innovative voice, internet, and wireless solutions that keep families, businesses, and communities connected. With a legacy that stretches back nearly a century and a forward‑looking focus on 5G, fiber, and emerging digital services, arenaflex is at the forefront of shaping how the world communicates. Our mission is simple: create reliable, high‑quality connections that empower people to thrive in an increasingly digital world.

Why This Role Matters

As a Hybrid Customer Service & Sales Representative at arenaflex, you will be the voice that guides prospective and existing customers through the exciting world of our latest technology offerings. Every interaction is an opportunity to build trust, solve problems, and introduce customers to the products that keep them connected to what matters most. Your consultative approach will drive satisfaction, loyalty, and revenue, while you enjoy a balanced work schedule that blends on‑site collaboration with remote flexibility.

Role Overview

This full‑time (40 hours/week) hybrid position is based at our Richardson, TX hub (2270 Lakeside Blvd, Richardson, TX 75082). You will work on‑site 3‑4 days per week and from home 1‑2 days per week, reporting to the Premier Service Consultant team. Your primary focus will be to acquire new customers, retain existing ones, and meet monthly sales targets through a blend of inbound calls, chats, emails, and other digital interactions.

Key Responsibilities

• Customer Acquisition & Onboarding: Guide new customers through the selection and activation of voice, internet, and wireless plans, ensuring a smooth setup of devices and services.
• Upselling & Cross‑Selling: Identify opportunities to recommend complementary products, upgrades, and accessories that align with each customer’s needs and preferences.
• Service & Billing Support: Resolve billing inquiries, process payments, adjust plans, and handle account changes with accuracy and empathy.
• Technical Troubleshooting: Perform basic diagnostics for internet, voice, and data issues; coordinate with Tier 3 support when more complex problems arise.
• Multi‑Channel Communication: Manage high‑volume inbound interactions via phone, chat, email, and social platforms while maintaining a consistent, professional tone.
• Data Management: Accurately document customer interactions, update CRM records, and ensure compliance with privacy and security standards.
• Team Collaboration: Work closely with collections, retention, and technical support teams to provide seamless service across the customer journey.
• Continuous Learning: Stay current on arenaflex product releases, promotional offers, and industry trends to deliver informed recommendations.
• Performance Metrics: Meet or exceed daily, weekly, and monthly targets for sales, customer satisfaction (CSAT), and first‑call resolution.

Essential Qualifications

• Minimum of 1 year of call‑center or customer‑service experience, preferably in a sales‑oriented environment.
• Strong verbal and written communication skills with the ability to simplify complex technical concepts.
• Demonstrated ability to meet or exceed sales quotas and performance metrics.
• Flexibility to work varied shifts, including evenings, weekends, and holidays as business needs dictate.
• Reliable high‑speed internet connection and a dedicated, ergonomically‑set home workspace that meets arenaflex’s WFH standards.
• Proficiency with multiple software tools and CRM platforms; comfort navigating several systems simultaneously.
• Basic technical aptitude for troubleshooting internet, voice, and data services.

Preferred Qualifications

• Experience with telecommunications products such as broadband, fiber, mobile plans, and smart devices.
• Previous success in a hybrid or remote work setting, demonstrating self‑discipline and time‑management.
• Certification or training in sales methodologies (e.g., SPIN, Challenger) or customer‑service excellence.
• Familiarity with compliance standards related to data security and privacy (e.g., GDPR, CCPA).

Core Skills & Competencies

• Customer‑Centric Mindset: Genuine desire to help customers and solve problems.
• Active Listening: Ability to hear underlying concerns and respond with tailored solutions.
• Persuasive Communication: Confidently present product benefits and close sales without being pushy.
• Analytical Thinking: Quickly assess situations, identify root causes, and recommend appropriate actions.
• Adaptability: Thrive in a fast‑paced environment where priorities shift regularly.
• Team Orientation: Collaborate effectively with peers, supervisors, and cross‑functional partners.
• Technical Literacy: Comfort with troubleshooting network connectivity, device setup, and software tools.

Work Environment & Culture at arenaflex

arenaflex fosters an inclusive, collaborative, and innovative workplace where every employee is encouraged to bring their authentic self to work. Our hybrid model blends the energy of an on‑site team with the autonomy of remote work, offering the best of both worlds. We celebrate diversity, champion continuous learning, and recognize achievements through regular awards, peer‑to‑peer recognition, and career‑advancement pathways.

Hybrid Schedule & Remote Work Setup

• On‑site: 3‑4 days per week at the Richardson, TX campus – enjoy face‑to‑face mentorship, team huddles, and on‑site resources.
• Remote: 1‑2 days per week – work from a secure, high‑speed home office equipped with arenaflex‑provided hardware (monitor, keyboard, headset, and mobile device).
• Regular audits and support to ensure your home workspace meets security, noise, and ergonomics standards.

Compensation, Perks & Benefits

arenaflex offers a competitive total‑reward package designed to support your financial, health, and personal goals.

• Base Salary: $600 – $696.50 per week, commensurate with experience, location, and performance.
• Commission Potential: Up to $36,000 in annual commissions when sales targets are achieved.
• Medical, Dental, Vision: Comprehensive coverage for you and eligible dependents.
• Retirement Savings: 401(k) plan with company match.
• Paid Time Off: Minimum of 23 vacation days per year plus 9 company‑designated holidays; additional PTO accrues with tenure.
• Parental & Family Benefits: Paid parental leave, adoption reimbursement, and flexible family‑care options.
• Wellness Programs: Employee Assistance Program (EAP), mental‑health resources, and wellness challenges.
• Education Support: Tuition reimbursement for approved courses and certifications.
• Discounts & Perks: Up to 50 % off arenaflex mobility plans, internet services, devices, and accessories.
• Insurance Coverage: Short‑term and long‑term disability, life and accidental death insurance, plus supplemental critical illness and hospital indemnity plans.

Career Growth & Development

arenaflex invests heavily in employee development. As a Premier Service Consultant, you will receive:

• Paid, industry‑leading training on the latest telecommunications technologies, sales techniques, and customer‑experience best practices.
• Opportunities to cross‑train in collections, retention, advanced technical support, and sales channel coordination.
• Clear career pathways toward senior sales, team lead, operations management, or specialized technical roles.
• Mentorship programs pairing you with seasoned professionals to accelerate skill acquisition.
• Access to internal learning portals, certifications, and conferences to keep your expertise current.

Application Process & Next Steps

If you are ready to become the voice of arenaflex, inspire customers with cutting‑edge technology, and thrive in a dynamic hybrid environment, we want to hear from you. Submit your application today and embark on a rewarding career where your talent is recognized, your growth is supported, and your impact is felt across millions of connections worldwide.

How to Apply

Click the link below to start your application. Be sure to have an up‑to‑date resume, a reliable internet connection, and a quiet workspace ready for the interview process.

Apply Now – Join arenaflex!

Equal Opportunity Employer

arenaflex is committed to creating a diverse environment and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Reasonable accommodations are available for qualified individuals with disabilities.