[Remote] Senior AI Engineer - Grafana Ops, AI/ML | USA | Remote

Note: The job is a remote job and is open to candidates in USA. Grafana Labs is the company behind the open observability cloud, founded on principles of open source and collaborative culture. They are seeking a Senior AI Engineer to develop AI-driven features that help users make sense of complex observability data, ensuring high-performance solutions for incident management and infrastructure improvement.

Responsibilities

• Build and deliver AI solutions: Take ownership of developing high-performance AI features to help users detect, triage, and resolve incidents using observability data and tools
• Rapid experimentation and iteration: Implement a highly iterative process where you quickly prototype, test, and validate with real users, including shipping and evolving LLM- or agent-powered workflows for incident lifecycle management and automated analysis tasks
• Collaborate cross-functionally: Work with data analysts, product managers, and designers to shape AI-driven product features, including integration of agentic components with internal tools, alerting systems, runbooks, and developer workflows
• Utilize AI tools effectively: Use AI and automation tools to enhance both product functionality and your own development workflows
• Effective communication: You’ll be working in a highly dynamic and collaborative environment, so we need someone who can communicate effectively and contribute across teams
• Ownership and impact: Take full ownership of the AI solutions you develop, ensuring they are not only innovative but also scalable, maintainable, and aligned with real user workflows

Skills

• Experience with LLMs, prompt engineering, and building applications powered by GenAI
• Proven track record of delivering software that made it into production and is actively used by users
• Exposure to working in cloud-native environments (e.g., AWS, GCP, Azure)
• Experience using observability tools to understand and troubleshoot system behavior
• Strong engineering skills: Solid experience building production software systems (backend and / or full stack)
• AI experience with a practical mindset: You're familiar with AI technologies and frameworks, and you focus on delivering high-quality solutions that work in the real world, not just in theory
• Quick iteration and experimentation: You're comfortable releasing prototypes, collecting feedback, and iterating with a pragmatic mindset
• Proven initiative: You take ownership and drive projects forward, pushing boundaries to find the most impactful solutions. You can deal with ambiguity and are able to define scope where things are loosely defined
• Collaborative attitude: You communicate effectively with peers, product managers, and designers. You're open to feedback, and you bring a solutions-oriented mindset to the table
• Experience building or working with agent frameworks or multi‑agent workflows
• Experience with infrastructure / devops related tooling: Kubernetes, Docker, Terraform or similar for deployments
• Familiarity with model fine-tuning techniques
• Experience building observability tooling

Benefits

• Benefits include equity, bonus (if applicable) and other benefits listed here.
• All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success.
• 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
• In-Person onboarding - We want you to thrive from day 1 with your fellow new 9Grafanistas9 to learn all about what we do and how we do it.
• We operate a global annual leave policy of 30 days per annum.
• 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.
• We will comply with local legislation where applicable.

Company Overview

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