Strategic Content Lead – Customer Experience Training, Sales Enablement & Learning Innovation

About arenaflex – Pioneering Transparent, Sustainable, and Inclusive Experiences

arenaflex is on a mission to reshape the way customers engage with brands by delivering transparent, sustainable, and compassionate experiences across the e‑commerce landscape. As a fast‑growing leader in the online retail sector, arenaflex blends cutting‑edge technology with a deep commitment to ethical sourcing, diversity, and environmental stewardship. Our culture thrives on collaboration, curiosity, and a relentless drive to exceed expectations—both for our customers and our team members.

Joining arenaflex means becoming part of a vibrant community where innovation meets purpose. We celebrate bold ideas, champion continuous learning, and empower every employee to make a meaningful impact from day one. If you are passionate about crafting world‑class learning experiences that enable sales teams to excel, this is the place to unleash your creativity and leadership.

Position Overview

arenaflex is seeking a dynamic, experienced Content Lead to spearhead the Customer Experience Training function. In this pivotal role, you will own the end‑to‑end content strategy, curriculum design, and delivery of learning solutions that empower our sales force to deliver exceptional customer experiences and drive revenue growth. You will collaborate closely with subject‑matter experts, product specialists, and cross‑functional partners to ensure that every piece of training material is accurate, engaging, inclusive, and aligned with arenaflex’s strategic objectives.

Key Responsibilities

• Strategic Content Planning: Develop and execute a comprehensive, data‑driven content strategy that aligns with arenaflex’s Customer Operations goals, sales performance targets, and brand values.
• Curriculum Architecture: Design, write, and structure learning curricula that are progressive, modular, and adaptable to diverse learner needs, incorporating adult‑learning principles and best‑in‑class instructional design models.
• Learning Asset Production: Lead the creation of a wide variety of learning assets—including e‑learning modules, instructor‑led training decks, video scripts, interactive simulations, job aids, and micro‑learning nuggets—ensuring consistency in tone, style, and branding.
• Collaboration with SMEs: Partner with subject‑matter experts, sales leaders, product managers, and compliance teams to gather content, validate accuracy, and translate complex concepts into clear, compelling learning experiences.
• Quality Assurance & Continuous Improvement: Implement rigorous QA processes, conduct regular content audits, and leverage learner feedback and performance data to refine and enhance all training materials.
• Technology Integration: Utilize arenaflex’s Learning Management System (LMS) and emerging technologies—such as AI‑driven personalization, AR/VR simulations, and adaptive learning platforms—to deliver scalable, measurable training solutions.
• Project Management: Manage multiple concurrent projects, establish realistic timelines, allocate resources, and communicate status updates to stakeholders, ensuring on‑time delivery of high‑quality content.
• Analytics & Reporting: Analyze learning metrics, conduct post‑training assessments, and prepare executive‑level reports that highlight impact, ROI, and recommendations for future initiatives.
• Thought Leadership: Stay abreast of industry trends, instructional design innovations, and e‑learning authoring tools, championing best practices and fostering a culture of continuous learning within arenaflex.

Essential Qualifications

• 5+ years of proven experience in instructional design, content development, or learning architecture, preferably within retail, e‑commerce, or consumer‑facing environments.
• Demonstrated ability to translate sales strategies, product knowledge, and customer‑service principles into effective, performance‑driven learning programs.
• Deep understanding of adult learning theory, ADDIE, SAM, or comparable instructional design frameworks.
• Strong project management skills with a track record of delivering complex learning initiatives on schedule and within budget.
• Exceptional written and verbal communication abilities, with a talent for storytelling, scriptwriting, and simplifying technical concepts.
• Proficiency with e‑learning authoring tools (e.g., Articulate 360, Rise, Captivate) and LMS platforms (e.g., Cornerstone, SAP SuccessFactors, or similar).
• Creative mindset focused on designing interactive, engaging, and inclusive learning experiences.
• Commitment to diversity, equity, inclusion, and belonging—demonstrated through past work or advocacy.
• Bachelor’s degree in Instructional Design, Education, Communications, or a related field; advanced degree is a plus.
• Willingness to travel domestically up to 10% for stakeholder workshops, train‑the‑trainer sessions, and on‑site program launches.

Preferred Qualifications & Additional Skills

• Experience with AI‑enhanced learning platforms, micro‑learning delivery, or immersive technologies (AR/VR).
• Background in sales enablement, revenue operations, or customer experience strategy.
• Certification in Project Management (PMP, PRINCE2) or Instructional Design (CIPD, ATD).
• Fluency in data visualization tools (Tableau, Power BI) for reporting learning impact.
• Multilingual capabilities to support global training rollouts.

Core Competencies for Success

• Strategic Vision: Ability to see the big picture, align learning initiatives with business outcomes, and anticipate future skill needs.
• Collaboration & Influence: Skilled at building relationships across functions, gaining buy‑in from senior leaders, and fostering a shared sense of purpose.
• Analytical Thinking: Comfortable interpreting data, identifying trends, and translating insights into actionable improvements.
• Innovation Mindset: Eager to experiment with new formats, technologies, and pedagogical approaches to keep arenaflex’s training cutting‑edge.
• Adaptability: Thrive in a fast‑paced environment, manage shifting priorities, and maintain composure under pressure.

Career Growth & Learning Opportunities

At arenaflex, your career trajectory is limited only by your ambition. As Content Lead, you will have direct exposure to senior leadership, influence company‑wide learning strategy, and mentor a growing team of instructional designers and multimedia specialists. Success in this role can lead to senior managerial positions such as Director of Learning & Development, Head of Sales Enablement, or even broader organizational development leadership roles.

arenaflex invests heavily in employee development. You will receive:

• Access to a robust internal learning portal with courses on advanced instructional design, AI in education, and leadership development.
• Mentorship from industry veterans and opportunities to attend conferences like ATD International Conference & Exposition.
• Tuition reimbursement for relevant certifications or graduate studies.
• Cross‑functional project assignments that broaden your business acumen and strategic perspective.

Work Environment & Culture at arenaflex

Our workplace is built on the pillars of transparency, sustainability, and inclusion. Whether you work from our modern headquarters, a satellite office, or remotely, you will experience:

• Collaborative Spaces: Open‑plan studios, quiet pods, and creative labs designed for brainstorming and rapid prototyping.
• Inclusive Practices: Employee Resource Groups (ERGs), regular DEI workshops, and a culture that celebrates diverse voices.
• Wellness Programs: Flexible work hours, mental‑health resources, fitness class subsidies, and generous paid time off.
• Community Engagement: Volunteer days, sustainability initiatives, and opportunities to contribute to arenaflex’s social impact mission.

Compensation, Perks, & Benefits

arenaflex offers a competitive total rewards package that reflects the value you bring to the organization. While exact figures will be discussed during the interview process, candidates can expect:

• Base salary aligned with market benchmarks for senior instructional design leadership.
• Performance‑based bonuses tied to learning outcomes and business impact.
• Comprehensive health, dental, and vision coverage for you and your dependents.
• 401(k) plan with company match, stock purchase options, and profit‑sharing opportunities.
• Generous paid parental leave, paid holidays, and vacation accruals.
• Professional development stipend, conference attendance budget, and access to premium learning tools.
• Flexible remote‑work policy and a technology stipend for home office setup.

Commitment to Diversity, Equity, and Inclusion

arenaflex believes that diverse perspectives fuel innovation. We are proud to be an equal‑opportunity employer and actively cultivate a workplace free from discrimination, harassment, and bias. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

If you require accommodations during the application or interview process, please contact us at [email protected]. We are committed to providing an accessible experience for every candidate.

How to Apply

Ready to shape the future of learning at arenaflex? Click the link below to submit your application, upload your portfolio of learning assets, and tell us why you are the ideal candidate to lead our Customer Experience Training initiatives.

Apply Job!

Join arenaflex and Transform Learning into Impact

If you are a visionary instructional designer with a passion for sales enablement, a knack for storytelling, and a drive to create inclusive, high‑impact learning experiences, we want to hear from you. Bring your expertise, creativity, and leadership to arenaflex, and together we will empower our sales teams to deliver unforgettable customer journeys while advancing a more sustainable, transparent, and compassionate industry.