Customer Service & Repair Coordination Specialist – Global Industrial Solutions & Warranty Management at arenaflex

About arenaflex

arenaflex is a world‑leading technology powerhouse that has been shaping the future of industrial automation, electrification, motion control, power grids, and robotics for more than 130 years. Operating in over 100 countries and serving a diverse portfolio of utility, infrastructure, and manufacturing customers, arenaflex delivers innovative products, systems, and services that drive energy efficiency, reliability, and productivity across the digital industrial landscape. As a Global Fortune 500 leader, arenaflex invests heavily in research, sustainability, and employee development, creating an environment where bold ideas thrive and careers accelerate.

Why This Role Matters

In today’s fast‑moving industrial ecosystem, the ability to quickly and accurately manage repair requests, warranty claims, and customer‑focused service orders is a competitive advantage. As a Customer Service & Repair Coordination Specialist, you will be the critical bridge between customers, repair technicians, manufacturing teams, and logistics partners. Your expertise will ensure that every repair—whether covered under warranty or a paid service—travels smoothly from request to resolution, meeting stringent Key Performance Indicators (KPIs) for delivery, quality, safety, and revenue.

Key Responsibilities

End‑to‑End Repair Management

• Coordinate the full lifecycle of repair orders for customers in the Bartlesville, OK region (and, when needed, the Warminster, PA hub), from initial request through final shipment.
• Capture and enter all required data in accordance with arenaflex’s documented processes, ensuring accuracy and compliance.
• Prioritize repair work with technicians, balancing capacity, material constraints, and urgent customer needs to meet or exceed service level agreements.
• Generate and maintain Service Orders, Sales Orders, and Service Notifications, verifying that invoices are correct and dispatched promptly.

Problem Resolution & Continuous Improvement

• Lead root‑cause investigations for capacity bottlenecks, material shortages, and customer escalations, delivering equitable solutions that protect both the customer experience and arenaflex’s operational efficiency.
• Run detailed reports, analyze datasets, and recommend process enhancements that drive KPI improvements across delivery, revenue, safety, quality, and integrity metrics.
• Participate in, or spearhead, improvement initiatives such as Lean Six Sigma projects, Kaizen events, and cross‑functional workshops aimed at elevating service performance.

Collaboration & Support

• Partner with logistics, manufacturing, and warranty teams to synchronize schedules, inventory availability, and shipping documentation.
• Provide timely updates to customers, ensuring transparency throughout the repair journey and fostering trust in arenaflex’s brand.
• Assist supervisors and senior managers with ad‑hoc projects, data analysis, and strategic planning as needed.

Essential Qualifications

• Education: Bachelor’s degree in Business Administration, Engineering, Supply Chain Management, or a related field.
• Experience: 2–5 years of hands‑on experience in repair order processing, customer service, or warranty management. Demonstrated ability to manage repair priorities for industrial customers is highly valued.
• Technical Acumen: Familiarity with service order systems (ERP or CRM), basic understanding of industrial equipment, and the ability to interpret technical documentation.
• Analytical Skills: Proven track record of using data to drive process improvements, including experience with reporting tools and KPI dashboards.
• Communication: Excellent written and verbal communication skills, with the ability to convey complex information clearly to both technical and non‑technical stakeholders.

Preferred Qualifications & Additional Skills

• Experience in a high‑volume, global manufacturing environment, preferably within the industrial automation or energy sectors.
• Certification in Lean, Six Sigma, or other continuous‑improvement methodologies.
• Proficiency with Microsoft Office Suite, especially Excel (pivot tables, VLOOKUP, macros) and Power BI or similar data‑visualization tools.
• Demonstrated ability to manage multiple concurrent repair projects while maintaining strict adherence to deadlines.
• Strong problem‑solving mindset, with a proactive approach to identifying and mitigating risks before they impact customers.

Core Competencies for Success

• Customer‑Centricity: A genuine passion for delivering exceptional service experiences and a commitment to resolving issues swiftly.
• Organizational Agility: Ability to adapt to changing priorities, handle ambiguity, and thrive in a fast‑paced, cross‑functional setting.
• Detail Orientation: Meticulous attention to data entry, documentation, and compliance requirements.
• Team Collaboration: Strong interpersonal skills that foster effective teamwork across repair technicians, logistics coordinators, and senior leadership.
• Results‑Driven Mindset: Focus on meeting and surpassing KPIs, with a continuous‑improvement orientation.

Career Growth & Learning Opportunities

arenaflex invests heavily in employee development. As a member of the Service Excellence team, you will have access to:

• Structured mentorship programs pairing you with senior service managers and industry experts.
• Internal training portals offering courses on advanced warranty analytics, supply chain optimization, and emerging industrial technologies.
• Opportunities to rotate into related functions such as field service engineering, logistics planning, or product support, broadening your skill set and positioning you for future leadership roles.
• Support for professional certifications (e.g., Certified Supply Chain Professional, Six Sigma Green Belt) with tuition reimbursement.

Work Environment & Culture at arenaflex

arenaflex cultivates a collaborative, inclusive, and safety‑first culture. Our offices in Bartlesville, OK, and Warminster, PA, feature modern workspaces designed for teamwork and focused work. Employees enjoy:

• A flexible day‑shift schedule that promotes work‑life balance.
• Regular team‑building events, town‑hall meetings, and innovation challenges that encourage idea sharing.
• A commitment to diversity, equity, and inclusion, ensuring every voice is heard and valued.
• State‑of‑the‑art technology tools that streamline service processes and empower data‑driven decision making.

Compensation, Perks & Benefits

arenaflex offers a competitive hourly wage ranging from $24.00 to $27.00, commensurate with experience and performance. In addition to base pay, you will receive a comprehensive benefits package that includes:

• Health, dental, and vision insurance plans with generous employer contributions.
• 401(k) retirement savings plan with company matching.
• Paid time off, holidays, and sick leave to support personal well‑being.
• Employee assistance programs, wellness initiatives, and on‑site fitness facilities where available.
• Opportunities for overtime, shift differentials, and performance bonuses tied to KPI achievements.

How to Apply

If you are a proactive, detail‑oriented professional who thrives on solving complex service challenges and delivering outstanding customer experiences, we want to hear from you. Join arenaflex and become part of a legacy of innovation that spans more than a century while shaping the future of industrial technology.

Click the link below to submit your application. We appreciate all candidates for their interest; however, only those meeting the qualifications will be contacted for next steps.

Apply Job!