Customer Service Representative – Repair Management & Customer Property Returns Specialist (Contract Position, Bartlesville OK)

Join arenaflex: Where Customer Service Excellence Meets Career Growth

At arenaflex, we believe that exceptional customer service is the backbone of every successful organization. We are a dynamic and forward-thinking company committed to delivering outstanding experiences for our customers while fostering a workplace culture that values integrity, collaboration, and continuous improvement. As we continue to expand our operations across multiple locations, including Bartlesville, Oklahoma, we are actively seeking a talented and driven Customer Service Representative (Contract) to become an integral part of our team.

This is more than just a customer service role — it is an opportunity to make a tangible impact on how our customers experience our brand. If you are someone who thrives in a fast-paced, results-oriented environment and takes genuine pride in resolving complex issues with professionalism and care, we want to hear from you. Whether you are early in your career or bringing years of relevant experience to the table, arenaflex offers the platform, support, and resources you need to grow, excel, and build a long-lasting professional legacy.

Why arenaflex?

arenaflex has built a reputation for operational excellence, innovative thinking, and putting people first. Our employees are our greatest asset, and we invest heavily in their development, well-being, and long-term success. When you join arenaflex, you become part of a community that values your contributions, respects your individuality, and supports your aspirations. We understand that a motivated and satisfied team produces exceptional results — for our customers, our partners, and each other.

As a contract-based Customer Service Representative at arenaflex, you will gain hands-on experience in a high-impact role, work alongside industry professionals, and contribute directly to customer satisfaction initiatives that drive measurable business outcomes. This position, based in Bartlesville, Oklahoma (74006), with the contract end date of February 25, 2025, and potential for extension, offers a competitive hourly rate of $20–$25 per hour, making it an ideal opportunity for motivated individuals seeking meaningful, well-compensated work.

Key Responsibilities

As a Customer Service Representative at arenaflex, you will serve as a vital link between our customers and our internal teams — including repair technicians, manufacturing staff, logistics personnel, and management. Your primary focus will be managing customer property returns, repair workflows, and ensuring that every interaction reflects the high standards that arenaflex stands for. Below is a detailed breakdown of your core responsibilities:

• Repair Management & End-to-End Oversight: You will own the full lifecycle of customer repair requests — from the moment a request is initiated all the way through to final delivery. This includes coordinating across arenaflex's Bartlesville location and potentially our Warminster, Pennsylvania facility, ensuring that repairs are handled with precision, timeliness, and a genuine commitment to customer satisfaction.
• Order Processing & Data Accuracy: Entering and managing repair information with meticulous attention to detail is a cornerstone of this role. You will follow established internal processes to ensure that every order is logged correctly, processed efficiently, and tracked accurately throughout its journey. Precision here directly impacts customer trust and operational efficiency at arenaflex.
• Scheduling Coordination & KPI Achievement: Working closely with repair technicians, you will prioritize repair assignments, balance workloads, and ensure that schedules align with agreed-upon delivery timelines. You will actively contribute to meeting and exceeding Key Performance Indicators (KPIs) that arenaflex tracks in areas such as delivery punctuality, revenue generation, workplace safety, quality outcomes, and operational integrity.
• Problem Resolution Under Pressure: Not every day will go according to plan — and that is where you shine. When capacity constraints, material shortages, urgent repair requests, or unexpected customer issues arise, you will lead the charge in developing and executing resolution strategies. Your ability to think on your feet, communicate clearly with stakeholders, and remain composed under pressure will be critical to maintaining arenaflex's reputation for service excellence.
• Order Completion & Invoicing Accuracy: Processing Service Orders, Sales Orders, and Service Notifications is a key responsibility that requires both technical accuracy and a customer-centric mindset. You will ensure that completed orders are invoiced correctly, delivered on time, and that the customer receives a seamless, professional experience from start to finish.
• Data Analysis & Process Improvement: Beyond day-to-day operations, you will regularly run reports, analyze operational data, and identify trends or bottlenecks that impact performance. You will be encouraged to recommend practical, data-driven process improvements that help arenaflex continuously raise the bar in KPIs related to delivery, revenue, safety, quality, and integrity.
• Continuous Improvement Initiatives: At arenaflex, we never stop looking for ways to get better. You will actively participate in — and at times lead — continuous improvement initiatives designed to streamline workflows, enhance service quality, and elevate customer satisfaction levels across the organization.
• Cross-Functional Collaboration & Management Support: You will serve as a collaborative partner across departments, supporting repair technicians, logistics coordinators, manufacturing teams, and management as needed. Flexibility is key — you may be called upon to support additional roles, assist with special projects, or help the team navigate busy periods. Your willingness to step up and contribute wherever needed will be greatly valued at arenaflex.

Qualifications & Requirements

To succeed in this role at arenaflex, we are looking for candidates who bring a combination of formal education, hands-on experience, and the personal qualities that distinguish great customer service professionals. We encourage applicants from diverse backgrounds who are eager to learn, grow, and make a real difference.

Essential Qualifications

• Bachelor's Degree in a relevant field, OR a compelling combination of education and professional experience that demonstrates equivalent knowledge, skills, and proven accomplishments in a customer-facing or operations role.
• 2–5 years of relevant professional experience in customer service, order management, repair coordination, or a closely related function. Experience in manufacturing, logistics, or repair services environments is particularly valued.
• Demonstrated excellence in customer service, with a proven track record of handling complex customer interactions, resolving issues efficiently, and maintaining a positive, solutions-oriented approach even in challenging situations.
• Exceptional attention to detail — you take pride in accuracy, understand that small errors can have big consequences, and consistently produce high-quality work.
• Ability to work both independently and as part of a collaborative team. You are comfortable taking initiative and managing your own tasks, while also knowing when and how to reach out to colleagues and supervisors for support or alignment.
• Strong organizational and time management skills, with the ability to prioritize competing demands, manage multiple repair workflows simultaneously, and adapt gracefully to shifting priorities in a dynamic work environment.
• Proficiency with standard office software, including Microsoft Office Suite (Excel, Word, Outlook) and familiarity with order management, CRM, or ERP systems is highly desirable.
• Excellent verbal and written communication skills, with the ability to interact professionally and empathetically with customers, technicians, and internal stakeholders at all levels of the organization.

Preferred Qualifications & Personal Attributes

• Prior experience in a repair management, warranty processing, or field service coordination role.
• Experience working in a manufacturing, industrial, or technical services environment.
• Comfort and competence with data analysis and reporting tools, including the ability to interpret operational metrics and translate insights into actionable recommendations.
• A genuine passion for continuous improvement and process optimization — you see problems as opportunities and are always looking for a better way to do things.
• Proactive problem-solving mindset: You don't wait to be told what to do — you anticipate challenges, propose solutions, and take ownership of outcomes.
• Reliability, accountability, and professionalism in all interactions. You show up consistently, follow through on commitments, and represent arenaflex's values with integrity.
• Ability to thrive in a fast-paced, deadline-driven environment where priorities can shift quickly and adaptability is essential.

Skills & Competencies for Success

Beyond technical qualifications, arenaflex is looking for individuals who embody the following core competencies. These are the qualities that will help you not only succeed in this role but also distinguish yourself as a standout contributor within our organization:

• Customer-Centric Mindset: You genuinely care about the customer experience and are motivated by the opportunity to solve problems, deliver value, and build lasting positive relationships.
• Analytical Thinking: You can look at data, identify patterns, draw meaningful conclusions, and use those insights to drive smarter decisions and improvements.
• Emotional Intelligence & Empathy: You understand that every customer interaction involves real people with real needs, and you communicate with warmth, patience, and respect.
• Resilience & Composure: You handle high-pressure situations with grace, maintain your focus during busy periods, and bounce back quickly from setbacks.
• Collaborative Spirit: You are a team player who contributes positively to group dynamics, shares knowledge freely, and supports colleagues in achieving shared goals.
• Initiative & Ownership Mentality: You take pride in your work, hold yourself accountable for outcomes, and proactively seek out opportunities to add value beyond your core responsibilities.
• Adaptability & Learning Agility: You embrace change, are open to new approaches, and actively seek to develop your skills and knowledge over time.

Career Growth & Learning Opportunities at arenaflex

At arenaflex, we see every role as a stepping stone toward broader professional growth. This contract position is not just a job — it is an opportunity to deepen your expertise in customer service operations, repair management, and cross-functional coordination while building relationships with experienced professionals across the industry. We are committed to investing in our people through on-the-job training, mentorship opportunities, and exposure to meaningful projects that stretch your capabilities and expand your professional network.

For individuals who excel in this role, arenaflex offers pathways to advancement within our customer service, operations, and management functions. We believe in promoting from within and supporting our team members as they pursue their long-term career goals. Whether you are looking to deepen your specialization, move into a supervisory role, or explore new areas of the business, arenaflex provides the foundation, encouragement, and opportunity to get there.

Work Environment & Company Culture

The culture at arenaflex is built on mutual respect, transparency, and a shared commitment to doing great work. We foster an inclusive environment where every team member feels valued, heard, and empowered to contribute their best. Collaboration is at the heart of everything we do — we celebrate collective wins, support each other through challenges, and believe that the best ideas emerge when diverse perspectives come together.

Our Bartlesville, Oklahoma team operates in a professional, supportive setting where open communication, accountability, and a positive attitude are genuinely appreciated. At arenaflex, you will find colleagues who are passionate about what they do, leaders who listen and invest in their teams, and a company culture that genuinely prioritizes work-life balance, well-being, and professional fulfillment.

Compensation, Benefits & Perks

arenaflex is committed to offering competitive compensation and a comprehensive benefits package that supports our team members and their families. We understand that financial security, health and wellness, and work-life balance are foundational to performing at your best — and we are proud to provide benefits that reflect that understanding.

Compensation

• Hourly Rate: $20.00 – $25.00 per hour, based on experience, qualifications, and demonstrated competencies.
• Contract Term: Initial contract through February 25, 2025, with the strong possibility of extension based on performance, business needs, and mutual interest.

Benefits & Perks

• Medical, Dental, and Vision Insurance: Comprehensive health coverage options designed to meet your individual and family needs.
• Life Insurance & Short-Term Disability: Financial protection for you and your loved ones in times of need.
• Additional Voluntary Benefits: Access to supplemental insurance and wellness programs that you can customize to fit your lifestyle.
• Employee Assistance Program (EAP): Free, confidential support for personal, financial, legal, and mental health concerns — because your well-being matters.
• Commuter Benefits: Support for your daily travel expenses to and from our Bartlesville location.
• 401(k) Retirement Plan: Save for your future with a competitive retirement savings plan — because planning ahead is always a smart move.
• Paid Time Off & Paid Sick Leave: Eligibility for paid leave in accordance with Federal, State, and local laws, giving you the flexibility to rest, recharge, and attend to personal matters when needed.
• Holiday Pay: Compensation for recognized holidays where applicable, so you can celebrate and recharge with friends and family.

At arenaflex, our benefits philosophy is rooted in choice and flexibility — we empower you to select the coverage and support that best fits your unique circumstances and priorities.

Equal Opportunity & Inclusive Hiring at arenaflex

arenaflex is an Equal Opportunity Employer. We are committed to building a diverse, inclusive, and equitable workplace where every individual is treated with dignity and respect. We enthusiastically encourage applications from people of all backgrounds, experiences, and identities — including veterans and individuals with disabilities.

In accordance with applicable federal, state, and local laws — including the California Fair Chance Act, Los Angeles City Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance for Employers, and San Francisco Fair Chance Ordinance — arenaflex will consider qualified applicants with arrest and conviction records, in alignment with our hiring policies and any applicable security clearance requirements. We believe in second chances, fairness, and evaluating candidates based on their skills, character, and ability to contribute to our team.

To review our Candidate Privacy Information Statement, which explains how arenaflex handles your personal information throughout the recruitment process, please visit our official privacy policy page. Your privacy and the security of your personal data are important to us.

Ready to Make an Impact at arenaflex?

If you are a motivated, detail-oriented professional who is passionate about delivering outstanding customer experiences and wants to grow your career in a supportive, dynamic environment, we want to hear from you. At arenaflex, your contributions matter — to our customers, your colleagues, and the future of our organization.

We encourage you to apply today and take the first step toward an exciting new chapter in your professional journey. Join arenaflex, where your talent is recognized, your growth is supported, and your impact is felt every single day.

Apply now and let's build something great together at arenaflex!