Part-Time Remote After‑Hours Customer Service Specialist – Healthcare Support & Patient Access (St. Louis Area)

Why Join arenaflex?

arenaflex is a leading multi‑specialty, physician‑led health organization that serves more than 600 doctors and advanced practice providers across the Midwest. Since 1994, we have been dedicated to delivering extraordinary care in over 145 locations, spanning 25+ specialties throughout the greater St. Louis, mid‑Missouri, and southern Illinois regions. Our providers are nationally recognized for outstanding patient satisfaction, high‑quality clinical outcomes, and a deep commitment to the health and well‑being of the communities we serve. As a remote, part‑time member of our After‑Hours Access Center, you will become an essential link in a trusted network that helps patients navigate their health journeys, even when the office doors are closed.

Position Overview

arenaflex is seeking a compassionate, detail‑oriented Remote Part‑Time Customer Service Specialist to join our After‑Hours Team. In this role, you will be the first point of contact for patients, providers, and external partners calling outside of regular business hours. You will leverage our electronic health record (EHR) system to capture accurate demographic and financial information, schedule appointments, verify insurance eligibility, and facilitate a wide range of patient‑centric requests. This position is ideal for individuals with recent healthcare or customer‑service experience who thrive in fast‑paced environments and enjoy helping others resolve complex issues with empathy and efficiency.

Key Responsibilities

• Inbound Call Management: Answer a high volume of calls from patients, physicians, clinics, and external facilities, addressing needs such as appointment scheduling, medication refills, insurance referrals, symptom triage, pre‑certification requests, billing inquiries, and medical record retrieval.
• EHR Navigation & Data Accuracy: Use arenaflex’s electronic health record to validate historical patient data, capture new demographic and financial details, and ensure all entries comply with HIPAA privacy and security standards.
• Critical Thinking & Issue Resolution: Quickly assess the reason for each call, apply appropriate job aids, and either resolve the request or escalate to clinical staff when necessary, maintaining a focus on speed and accuracy.
• Appointment Coordination: Schedule patient visits according to complex provider preferences, verify insurance coverage, update eligibility status, and communicate appointment instructions via MyChart or other patient portals.
• Communication & Documentation: Draft clear, concise messages to providers and clinical teams within the EHR, relay pertinent clinical information during after‑hours periods, and document all interactions for future reference.
• Performance Standards: Meet or exceed established metrics, including abandoned call rate, average speed of answer, and average transaction time, while delivering consistent, courteous service.
• Safety‑Sensitive Awareness: Maintain a constant state of alertness, adhering to safety protocols essential for a role that operates during non‑standard hours.

Essential Qualifications

• High School Diploma or GED (required).
• 2–5 years of recent experience in a healthcare or high‑volume customer service environment.
• Proven ability to type at a minimum of 35 words per minute with at least 90% accuracy (typing test required).
• Residency within a one‑hour commute of St. Louis, Missouri.
• Strong verbal communication skills, with the ability to convey complex information in a clear, compassionate manner.
• Demonstrated proficiency with electronic health record systems or similar data‑entry platforms.
• Basic understanding of health insurance concepts, eligibility verification, and patient portal tools such as MyChart.

Preferred Qualifications & Skills

• Previous experience working in an after‑hours or call‑center environment, especially within a medical practice.
• Familiarity with HIPAA regulations and best practices for patient privacy.
• Exceptional problem‑solving abilities, with a track record of handling complex, multi‑step inquiries.
• Ability to remain calm and professional under pressure, especially during peak call volumes.
• Strong organizational skills and the capacity to manage multiple tasks simultaneously while maintaining high data integrity.
• Experience with scheduling software, insurance verification tools, and patient communication platforms.

Career Growth & Learning Opportunities

arenaflex is committed to the continuous development of its team members. As a Remote After‑Hours Customer Service Specialist, you will have access to:

• arenaflex Institute for Learning and Development: A robust library of online courses, webinars, and certifications covering topics such as advanced EHR navigation, health‑care compliance, and customer‑service excellence.
• Mentorship Programs: Pairing with seasoned clinical staff and senior support specialists to deepen your understanding of medical operations and patient care pathways.
• Pathways to Advancement: Opportunities to transition into full‑time roles, supervisory positions, or specialized areas such as patient access coordination, health‑information management, or clinical support.
• Tuition Assistance: Financial support for further education, applicable from your first day of employment.

Work Environment & Culture at arenaflex

Our culture is built on collaboration, respect, and a shared mission to improve community health. Even as a remote employee, you will feel connected to a supportive network that values:

• Flexibility: Part‑time scheduling (24 hours per week) with a rotating holiday schedule, allowing you to balance work with personal commitments.
• Inclusivity: A diverse workforce that celebrates different perspectives and encourages open dialogue.
• Recognition: Regular acknowledgment of outstanding performance through awards, shout‑outs, and performance‑based incentives.
• Well‑Being: Access to mental‑health resources, employee assistance programs, and wellness initiatives designed to promote a healthy work‑life balance.

Compensation, Perks & Benefits (arenaflex Total Rewards)

arenaflex offers a comprehensive benefits package designed to support you and your family from day one. While exact compensation will be discussed during the interview process, eligible employees can expect:

• Competitive hourly wage commensurate with experience.
• Medical, dental, vision, and life insurance coverage available on the first day of the month following hire.
• Disability insurance fully paid by arenaflex.
• Retirement options, including a pension plan and a 403(b) plan funded by arenaflex.
• 401(k) plan with arenaflex matching contributions.
• Flexible Spending Accounts for health care and dependent care expenses.
• Paid Time Off that combines vacation, sick days, holidays, and personal time.
• Adoption assistance and other family‑focused benefits.
• Access to the arenaflex Total Rewards portal for easy management of benefits and resources.

How to Apply

If you are ready to make a meaningful impact on patients’ lives while enjoying the flexibility of remote, part‑time work, we invite you to submit your application today. Join arenaflex’s After‑Hours Access Center and become a trusted voice that guides patients through their health journeys, even when the lights are off.

Apply Job!