Bilingual Spanish‑English Customer Service Representative – Full‑Time & Part‑Time Remote (Work‑From‑Home) – Join arenaflex’s Growing Team

About arenaflex – Leading the Way in Public Housing Support

arenaflex is the nation’s premier partner for public housing authorities, delivering unmatched product and service excellence across the United States. With a legacy of conducting over one million inspections, providing bilingual support, and offering a comprehensive suite of housing‑related services, arenaflex has become the trusted ally for agencies that demand reliability, compliance, and community impact. Headquartered in Chattanooga, Tennessee, arenaflex proudly operates as a woman‑ and veteran‑owned enterprise, championing diversity, inclusion, and Section 3 employment opportunities.

Our mission is simple yet powerful: to improve the lives of residents in public housing by ensuring safe, affordable, and well‑maintained homes. We achieve this through a blend of cutting‑edge technology, rigorous inspection standards, and a dedicated workforce that lives where our clients live. As a member of the arenaflex family, you will be part of a purpose‑driven organization that values community service, continuous learning, and the professional growth of every employee.

Why This Role Is Perfect for You

arenaflex is actively hiring both full‑time and part‑time Customer Service Representatives to work from home after a comprehensive in‑office training period. This role is especially well‑suited for college students, recent graduates, or anyone seeking a flexible schedule that aligns with regular business hours. If you are bilingual in Spanish and English, enjoy helping people, and thrive in a dynamic call‑center environment, we want to hear from you.

Key Responsibilities – What You’ll Do Every Day

• Answer and route inbound communications: Manage telephone calls, emails, and letters from clients, inspectors, and internal teams with professionalism and speed.
• Serve as a liaison: Act as the primary point of contact between inspectors and clients, ensuring clear, timely communication and resolution of any inspection‑related queries.
• Maintain accurate records: Document all customer interactions, complaints, and resolutions in arenaflex’s CRM system, preserving data integrity and compliance with HUD guidelines.
• Support inspection processes: Assist with re‑inspection approvals, schedule coordination, and follow‑up communications to keep projects on track.
• Uphold policy compliance: Ensure that all client policies, HUD regulations, and arenaflex procedures are observed in daily operations.
• Collaborate across teams: Communicate project status, client issues, and work assignments with coworkers, supervisors, and external partners via phone, email, fax, and in‑person discussions.
• Exercise discretion: Handle sensitive information and business matters with confidentiality and sound judgment.
• Flexibility for peak periods: Provide coverage for absences, peak workload times, or special projects as needed, demonstrating a team‑first mindset.

Essential Qualifications – What You Need to Succeed

• Bilingual proficiency: Fluency in both Spanish and English is mandatory; you must be able to converse, read, and write effectively in both languages.
• Education: High school diploma or GED required; additional coursework or certifications in customer service, communications, or related fields are a plus.
• Experience: 1–3 years of customer service experience preferred, especially in a call‑center or public‑sector environment.
• Technical aptitude: Comfortable using multi‑line phone systems, computers, printers, fax machines, scanners, and copiers.
• Typing speed: Minimum 40 words per minute with high accuracy.
• Regulatory knowledge: Willingness to learn the operations of Public Housing Agencies (PHAs) and the local, state, and federal laws governing subsidized housing programs.
• Communication skills: Ability to present ideas clearly, both verbally and in writing, and to interact respectfully with individuals from diverse socio‑economic backgrounds.
• Interpersonal abilities: Proven capacity to build and maintain effective working relationships with coworkers, vendors, contractors, and tenants.
• Physical requirements: Ability to read documents, operate office equipment, sit for extended periods, and perform repetitive hand motions; acute hearing is essential.

Preferred Qualifications – What Sets You Apart

• Previous experience in public housing, HUD‑related services, or social services.
• Familiarity with arenaflex’s suite of services, such as Remote Recertification, Rent Reasonableness Studies, or HCV Program Management.
• Certification in conflict resolution, customer experience, or related fields.
• Demonstrated ability to work independently in a remote environment while maintaining high productivity.

Core Skills & Competencies

• Customer‑focused mindset: Passion for delivering exceptional service and resolving issues promptly.
• Problem‑solving: Ability to analyze situations, identify root causes, and propose effective solutions.
• Time management: Skill in prioritizing tasks, meeting deadlines, and handling multiple inquiries simultaneously.
• Adaptability: Comfort with shifting schedules, evolving processes, and new technology platforms.
• Team collaboration: Willingness to support colleagues, share knowledge, and contribute to a positive work culture.
• Attention to detail: Meticulous record‑keeping and adherence to compliance standards.

Career Growth & Learning Opportunities at arenaflex

arenaflex invests heavily in the professional development of its employees. As a Customer Service Representative, you will have access to:

• Structured onboarding and ongoing training programs that cover housing regulations, customer service best practices, and advanced communication techniques.
• Mentorship from seasoned supervisors and the Customer Service Director, providing guidance and career advice.
• Opportunities to cross‑train in related departments such as Inspection Services, Policy Counseling, or Rent Determination, opening pathways to supervisory or specialist roles.
• Eligibility for internal job postings, allowing you to advance within arenaflex’s growing national footprint.
• Support for continuing education, including tuition reimbursement for relevant courses and certifications.

Work Environment & Culture – Life at arenaflex

arenaflex fosters a supportive, inclusive, and mission‑driven culture. Our core values include integrity, community service, and respect for diversity. Employees enjoy:

• Hybrid flexibility: After an initial in‑person training session at our Chattanooga office, you can work from home, enjoying a better work‑life balance.
• Community involvement: As a woman‑ and veteran‑owned enterprise, arenaflex encourages participation in local service projects, volunteer events, and Section 3 initiatives.
• Collaborative atmosphere: Regular virtual team huddles, open‑door communication with leadership, and a culture that celebrates achievements.
• Employee wellness: Access to health resources, mental‑health support, and ergonomic guidance for remote workstations.

Compensation, Perks & Benefits

arenaflex offers a competitive hourly wage ranging from $12.50 to $13.50, commensurate with experience and schedule (full‑time or part‑time). In addition to base pay, you will receive a comprehensive benefits package that includes:

• 401(k) retirement plan with company matching.
• Medical, dental, and vision insurance options.
• Flexible scheduling to accommodate academic or personal commitments.
• Paid time off (PTO) and holiday pay.
• Opportunities for performance‑based bonuses.
• Work‑from‑home stipend for equipment and internet expenses.
• Employee assistance programs (EAP) for personal and professional support.

Typical Work Schedule

Shifts are aligned with standard call‑center hours, currently 8:00 am – 5:15 pm, Monday through Friday. Depending on client demand, shift assignments may vary, and you may be asked to adjust your availability to meet service level agreements. Both part‑time (approximately 25 hours/week) and full‑time (up to 40 hours/week) options are available.

Application Process

Ready to join arenaflex and make a meaningful impact in the public housing sector? Follow these steps to apply:

1. Prepare an updated resume highlighting bilingual experience, customer service background, and any relevant certifications.
2. Write a concise cover letter that explains why you are passionate about serving the housing community and how your skills align with the responsibilities outlined above.
3. Submit your application through the link below. Our recruiting team will review your materials and contact you for a virtual interview if you meet the qualifications.

We value diversity and encourage candidates of all backgrounds to apply. arenaflex is an equal‑opportunity employer.

Take the Next Step – Apply Today!

If you are eager to grow your career while contributing to a vital public service, arenaflex wants to hear from you. Click the link below to start your application journey and become part of a team that truly makes a difference.

Apply Job!