Virtual Medical Assistant (Remote - Dementia Care)

If you got into healthcare to make a difference, you're in the right place. We're looking for a values-driven, mission-focused, dynamic Virtual Clinic Assistant who is passionate about working with seniors (and their families), especially those navigating challenges with dementia. Someone who is searching for a workplace and culture that is as committed to them as they are their patients. If that's you, read on! What's Rippl? At Rippl, we are a passionate, impatient, slightly irreverent, people-obsessed group of optimists & doers intent on building a movement to bring dementia care to our aging population. We believe there is no more noble mission than caring for people at this critical stage of life, and we're ready to take action. We're reimagining what dementia care for seniors can be. By leveraging an obsession with supporting our clinicians, a new care model and disruptive technology, we are pioneering an entirely new way to democratize senior access to high quality, wrap-around dementia care, for seniors and their families and caregivers. Helping them stay healthier, at home longer, and out of the ER and hospital.

Our Mission

The Rippl Mission is to enable more good days for those living with dementia and their families. Our Core Values At Rippl, we live and breathe a set of shared, core values that help us build the best team to serve our patients, families and caregivers. We're fed up. Today's dementia care isn't working. Too many families are struggling to find the support they need, and too many seniors are left without the care they deserve. We know it can be done better—so we're doing it. We're changemakers. We're pioneering a new, better care model that actually works for people living with dementia and their families. We use evidence-based care, technology, and human connection to deliver the support that people need—when and where they need it. And we're proving it works. We're in a hurry. The need for high-quality dementia care has never been greater. The number of people living with dementia is growing at an unprecedented rate. Families need help now, and we refuse to wait. We start with yes. We don't let barriers stop us. When faced with a challenge, we figure it out—together. We're problem-solvers, innovators, and doers who find a way to make things happen for the people who need us. We care for those who care for others. Great care starts with the people delivering it. We are obsessed with supporting our care team—because when they feel valued and empowered, patients and caregivers get the care they deserve. Join the movement We're looking to find other changemakers who are ready to join our movement. The Role: The Medical Assistant provides both clinical and administrative support to our interdisciplinary team of dementia care specialists. Working remotely, this role supports patient care and care coordination across the entire clinical journey from intake and assessment through ongoing support. Key responsibilities include telehealth screening assessments, medical record preparation and review, clinical documentation support, EHR and scheduling management, and communication with patients, caregivers, and providers. Essential Functions:

• Work collaboratively with Rippl's virtual Care Team (MDs, ARNPs, LCSWs, Patient Engagement Specialists, and Care Navigators) using digital communication tools
• Coordinate incoming referrals and support patient onboarding activities across teams
• Conduct telehealth screening assessments ahead of diagnostic evaluations
• Gather, organize, and manage external medical records to support timely and comprehensive clinician review
• Prepare charts and assist with documentation and scheduling for diagnostic and follow-up appointments
• Assist with day-of visit coordination, including technology support and real-time communication with patients and care partners
• Reconcile EHR inboxes and support incoming/outgoing communication for the Virtual Clinic
• Track and manage changes to daily appointment schedules and support panel management tasks
• Route patient inquiries and clinical questions to the appropriate team members
• Co-manage calendar and EHR scheduling for providers (MDs, NPs, LCSWs)
• Support post-visit follow-up tasks including documentation and standing orders
• Maintain HIPAA compliance across all patient communications and documentation
• Learn and continuously use Rippl's internal tools, EHR (Athena preferred), and communication platforms
• Other duties as assigned

Qualifications:

• 2+ years in a clinical administrative or medical assistant role, preferably in geriatrics, dementia care, or chronic outpatient care; virtual experience preferred
• Experience conducting telehealth assessments or supporting diagnostic workflows a plus
• Proficiency with EHR systems and practice management tools (Athena preferred)
• Excellent communication skills, both verbal and written
• Strong attention to detail, organizational skills, and abili

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