Strategic Customer Success Manager – HR Technology Solutions, Revenue Growth & Long‑Term Client Partnerships at arenaflex

About arenaflex

arenaflex is a global leader in predictive science and talent assessment, dedicated to helping organizations unlock the full potential of their workforce. By blending rigorous industrial‑organizational psychology with cutting‑edge technology, arenaflex delivers intuitive assessment tools that empower employers to make data‑driven hiring, development, and retention decisions. Our mission is to create a world where every individual can thrive in a role that matches their strengths, and where companies achieve sustainable competitive advantage through scientifically proven talent strategies.

Our culture is built on curiosity, collaboration, and a relentless pursuit of excellence. We champion progressive, sustainable work practices that enable our team members to balance high performance with personal well‑being. From flexible remote arrangements to a four‑day work week, arenaflex invests in the holistic success of its people.

Why Join arenaflex?

At arenaflex you will be part of a passionate community of professionals who are reshaping the future of work. We offer:

• True work‑life balance – flexible schedules, remote‑first options, and a four‑day work week.
• Generous time off – ample PTO, a company‑wide shutdown from December 24 to January 1, and paid new‑parent leave.
• Continuous learning – sponsorship for industry conferences (SIOP, BIOP, SHRM, ATD, HR Tech) and internal development programs.
• Comprehensive benefits – medical, dental, vision, 401(k) matching, and wellness resources.
• Competitive compensation – OTE ranging from $110,000 to $140,000, with a clear path to higher earnings based on performance.

Role Overview

arenaflex is seeking a dynamic, commercially‑oriented Strategic Customer Success Manager who brings deep expertise in the HR technology ecosystem. In this pivotal role you will be the trusted advisor for a portfolio of high‑value clients, driving revenue growth through renewals, expansions, and strategic partnership development. Your success will be measured by the health of your accounts, the satisfaction of your customers, and the incremental revenue you generate.

Key Responsibilities

Revenue Growth & Expansion

• Identify and cultivate upsell and cross‑sell opportunities within existing accounts, consistently meeting or exceeding quarterly revenue targets.
• Develop and execute account‑specific growth plans that align arenaflex’s product suite with the client’s strategic objectives.
• Lead renewal negotiations, ensuring timely contract extensions and maximizing expansion potential.

Strategic Client Engagement

• Serve as the primary point of contact for assigned customers, championing their needs across internal teams.
• Conduct quarterly business reviews (QBRs) that highlight value realization, ROI, and roadmap alignment.
• Facilitate seamless handoffs between Sales, Implementation, and Support to guarantee a frictionless client experience.

Product & Market Expertise

• Maintain deep, up‑to‑date knowledge of arenaflex’s assessment platforms, including Wonderlic Select and Wonderlic Develop, as well as emerging product enhancements.
• Stay informed on industry trends, competitive landscape, and regulatory changes that impact HR technology buyers.
• Educate customers on new features, best practices, and integration opportunities to drive adoption and value.

Customer Advocacy & Feedback Loop

• Act as the voice of the customer within arenaflex, relaying insights to Product, Engineering, and Marketing teams.
• Design and implement feedback mechanisms (surveys, focus groups, advisory boards) that surface improvement opportunities.
• Collaborate with cross‑functional stakeholders to remove barriers to adoption and accelerate time‑to‑value.

Data‑Driven Success Management

• Utilize health monitoring dashboards to proactively identify churn risk and intervene with targeted action plans.
• Analyze usage metrics, adoption trends, and satisfaction scores to inform strategic recommendations.
• Report on key performance indicators (KPIs) such as Net Promoter Score (NPS), Customer Lifetime Value (CLV), and expansion revenue.

Essential Qualifications

• 5+ years of SaaS Customer Success experience, specifically with HR technology solutions (Recruiting, HCM, LMS, or related platforms).
• Demonstrated success in managing a large, complex portfolio of accounts and delivering measurable revenue growth through renewals and expansions.
• Exceptional communication and negotiation skills, with the ability to translate technical concepts into business value for diverse stakeholders.
• Strong analytical mindset; comfortable using data to drive decisions, forecast outcomes, and influence strategy.
• Proven track record of exceeding performance targets and receiving formal recognition for commercial achievements.

Preferred Qualifications & Attributes

• Experience in a high‑growth, fast‑moving SaaS environment, preferably within HR tech or talent assessment.
• Thought leadership or subject‑matter expertise in customer success methodologies (e.g., CSM frameworks, health scoring, adoption modeling).
• Mentorship or coaching experience, demonstrating the ability to elevate junior team members.
• Creative problem‑solving orientation, with a curiosity‑driven approach to uncovering client needs.
• Comfort with remote work dynamics and the ability to build strong relationships virtually.

Core Skills & Competencies

• Strategic Thinking: Ability to see the big picture, align product capabilities with client business goals, and craft long‑term partnership plans.
• Relationship Management: Build trust, influence decision‑makers, and maintain high levels of customer satisfaction.
• Sales Acumen: Proficiency in consultative selling, contract negotiation, and pipeline management.
• Technical Fluency: Comfortable discussing assessment technology, data integration, and SaaS deployment models.
• Data Literacy: Skilled in interpreting usage analytics, health scores, and financial metrics to drive action.
• Collaboration: Work effectively across Sales, Product, Marketing, and Support to deliver a unified customer experience.

Career Growth & Development

arenaflex invests heavily in the professional advancement of its employees. As a Strategic Customer Success Manager you will have access to:

• Personalized development plans and regular coaching sessions with senior leadership.
• Opportunities to transition into senior CSM roles, Customer Success Leadership, or Product Management pathways.
• Cross‑functional projects that broaden exposure to go‑to‑market strategy, product innovation, and data science.
• Company‑wide mentorship programs that connect you with industry veterans and thought leaders.

Work Environment & Culture at arenaflex

Our people are our greatest asset. arenaflex fosters an inclusive, collaborative, and high‑energy environment where ideas thrive. Key cultural pillars include:

• Innovation: We encourage experimentation and continuous improvement, rewarding bold ideas that move the needle.
• Diversity & Inclusion: A workplace where every voice is heard, and diverse perspectives drive better outcomes.
• Flexibility: Remote‑first policies, flexible hours, and a four‑day work week empower you to work when you’re most productive.
• Well‑Being: Comprehensive health benefits, mental‑health resources, and a supportive community that values work‑life harmony.

Compensation, Perks & Benefits

arenaflex offers a competitive total compensation package that reflects the impact of the role:

• On‑Target Earnings (OTE) between $110,000 and $140,000, split between base salary and performance‑based variable pay.
• Health, dental, and vision insurance with generous employer contributions.
• 401(k) plan with matching contributions to help you build long‑term financial security.
• Paid parental leave, generous PTO, and a company‑wide holiday shutdown.
• Professional development budget, conference attendance, and access to industry certifications.
• Remote work stipend for home‑office setup, high‑speed internet, and ergonomic equipment.

Our Commitment to Equality

arenaflex is an equal employment opportunity employer. We celebrate diversity and are committed to creating an environment where every individual—regardless of race, gender, sexual orientation, disability, age, or background—can thrive. If you require accommodations during the application or interview process, please contact us at [email protected].

How to Apply

If you are ready to drive strategic growth, deepen client relationships, and shape the future of talent assessment, we want to hear from you. Click the link below to submit your application and start your journey with arenaflex.

Apply Job!

Join arenaflex and Transform the Way the World Works

At arenaflex, your expertise will directly influence the success of leading organizations worldwide. By helping clients unlock hidden potential, you will play a crucial role in building workplaces where people thrive. Take the next step in your career—apply today and become a catalyst for change.