Patient Care Coordinator – Remote Evening & Weekend Support for Sleep Central (arenaflex)

About arenaflex – Pioneering Home Health Solutions

arenaflex is a nationally recognized leader in the home health industry, delivering a comprehensive portfolio of medical devices and services that empower patients to manage their health from the comfort of their own homes. From advanced ventilators and oxygen therapy to sleep apnea treatment, wound care, and diabetic management solutions, arenaflex partners with healthcare providers across 45 states to ensure that every patient receives high‑quality equipment, compassionate support, and the education they need to thrive. Our mission is to transform the home care experience by combining cutting‑edge technology with a human‑centered approach, fostering independence, comfort, and better health outcomes for millions of individuals nationwide.

Position Overview – Remote Patient Care Coordinator (Evenings & Weekends)

arenaflex is seeking a dedicated and empathetic Patient Care Coordinator to join our Sleep Central After‑Hours Call Center based out of Murray, KY. This fully remote role is designed for professionals who thrive in a dynamic, fast‑paced environment and are passionate about delivering exceptional service to patients during evenings and weekends. As a key member of our support team, you will be the primary point of contact for patients receiving sleep‑related equipment and supplies, ensuring that every interaction is handled with accuracy, compassion, and efficiency.

Why This Role Is Unique

• 100% remote work from day one – no commute, no office constraints.
• Consistent evening and weekend schedule, perfect for candidates seeking non‑traditional hours.
• Competitive hourly wage of $16 plus a quarterly performance‑based bonus.
• Opportunity to make a tangible difference in patients’ lives by facilitating timely delivery of life‑changing medical equipment.

Key Responsibilities

In this role, you will be responsible for a wide range of tasks that blend administrative precision with heartfelt patient interaction. Your daily duties will include, but are not limited to:

• Patient Outreach: Initiate outbound calls to patients to confirm equipment delivery details, gather necessary medical documentation, and verify order accuracy.
• Data Management: Accurately transcribe patient information into our secure online pharmacy system, ensuring compliance with HIPAA and internal data‑security standards.
• Order Processing: Enter and track patient orders, coordinate with logistics partners, and resolve any shipping or tracking issues that arise.
• Problem Solving: Diagnose and troubleshoot equipment‑related concerns reported by patients, providing clear guidance or escalating to technical specialists as needed.
• Documentation: Obtain and upload medically necessary documentation, such as physician orders or insurance authorizations, to support order fulfillment.
• Collaboration: Work closely with the broader arenaflex care team, including clinical staff, logistics coordinators, and billing specialists, to ensure seamless patient experiences.
• Continuous Improvement: Contribute ideas for process enhancements, share best practices, and participate in regular training sessions to stay current with industry standards.
• Additional Duties: Perform any other tasks assigned by supervisors that support the overall mission of arenaflex.

Essential Qualifications

To be successful in this role, candidates must meet the following minimum requirements:

• High school diploma or GED equivalent.
• Prior experience in a medical or healthcare setting, preferably with exposure to administrative record management.
• Demonstrated strong customer service background, with a track record of handling high‑volume calls professionally.
• Ability to communicate clearly and effectively in English, both verbally and in writing.
• Proficiency in basic mathematics (addition, subtraction, multiplication, division) for order verification and inventory checks.
• Reliable high‑speed internet connection and a quiet, dedicated workspace suitable for remote work.
• Must reside in the United States and be located within 60 miles of any arenaflex location to qualify for mileage reimbursement when applicable.
• Willingness to work five days a week, including every Saturday and Sunday, plus three weekday evenings (starting at or after 4:00 PM Central Time).

Preferred Qualifications & Additional Skills

• Experience with online pharmacy platforms or electronic health record (EHR) systems.
• Familiarity with medical terminology related to sleep apnea, respiratory therapy, and home medical equipment.
• Previous remote work experience, demonstrating self‑discipline, time‑management, and the ability to stay motivated without direct supervision.
• Strong problem‑solving abilities, with a knack for diagnosing issues based on limited information and escalating appropriately.
• Demonstrated ability to maintain confidentiality and handle sensitive patient data with discretion.
• Proficiency with Microsoft Office Suite (Word, Excel) and basic email and internet navigation.
• Positive, helpful attitude and a genuine desire to assist patients in navigating their home‑care journey.

Core Skills & Competencies

• Communication: Active listening, clear articulation, and empathetic response to patient concerns.
• Attention to Detail: Precise data entry and meticulous verification of orders and documentation.
• Multitasking: Ability to juggle multiple calls, orders, and administrative tasks without sacrificing quality.
• Technical Literacy: Comfortable using web‑based platforms, email, and basic office equipment (fax, copier, printer).
• Team Collaboration: Works effectively both independently and as part of a cross‑functional team.
• Self‑Motivation: Proactive approach to learning, problem‑solving, and continuous improvement.

Physical Demands & Work Environment

While the position is remote, candidates should be prepared for the following physical requirements:

• Extended periods of sitting while using a computer, with occasional standing or walking to retrieve documents.
• Close‑up visual focus on computer screens, printed materials, and small‑print documentation.
• Regular use of a telephone headset or speakerphone for extended call durations.

Technical Tools & Equipment

• Standard office suite: Microsoft Word, Excel, and email client.
• Access to arenaflex’s secure online pharmacy and order‑management platforms.
• Home office equipment: computer or tablet, reliable internet connection, printer/fax (optional), and a headset for clear audio communication.
• Familiarity with basic home medical equipment terminology to assist patients effectively.

Compensation, Benefits & Perks

arenaflex values the contributions of its remote workforce and offers a comprehensive benefits package designed to support health, financial security, and work‑life balance:

• Competitive Pay: $16 per hour plus a quarterly performance‑based bonus.
• Retirement Savings: 401(k) plan with company matching contributions.
• Health Coverage: Medical, dental, and vision insurance options.
• Life & Disability Protection: Life insurance and short‑term/long‑term disability coverage.
• Paid Time Off: Generous vacation, sick leave, and paid holidays.
• Employee Discounts: Access to discounted arenaflex products and services.
• Recognition Programs: Employee recognition and incentive programs to celebrate achievements.
• Reimbursement: Mileage and telephone expense reimbursement when applicable.
• Professional Development: Ongoing training, certifications, and opportunities for career advancement within arenaflex.

Career Growth & Development Opportunities

arenaflex is committed to nurturing talent and providing clear pathways for advancement. As a Patient Care Coordinator, you will have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Cross‑training opportunities across different departments, such as clinical services, logistics, and compliance.
• Potential promotion to senior coordination, team lead, or supervisory roles based on performance and interest.
• Continuous education resources, including webinars on medical device technology, regulatory updates, and customer service excellence.

Company Culture & Values at arenaflex

Our culture is built on a foundation of integrity, compassion, and innovation. We believe that every employee, regardless of location, contributes to the collective success of arenaflex. Key cultural pillars include:

• Patient‑First Mindset: Every decision is guided by the goal of improving patient outcomes.
• Collaboration: Open communication channels, virtual team‑building activities, and a supportive environment.
• Continuous Improvement: Encouragement to share ideas, experiment with new approaches, and refine processes.
• Diversity & Inclusion: A workplace that respects and celebrates differences, ensuring equal opportunity for all.
• Work‑Life Balance: Flexible scheduling, remote work, and resources to help employees manage personal and professional responsibilities.

Application Process

If you are ready to join a forward‑thinking organization that values your expertise and offers a rewarding remote career, please submit your resume through the link below. Our hiring manager will review applications promptly and reach out to qualified candidates for a virtual interview. We encourage applicants from diverse backgrounds to apply; arenaflex is an equal opportunity employer committed to fostering an inclusive environment for all employees.

Take the Next Step – Apply Today!

Make a meaningful impact on patients’ lives while enjoying the flexibility of remote work. Click the button below to start your application journey with arenaflex.

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