Customer Service Center Coordinator – First‑Shift – Smart Buildings, Automation, Fire Alarm & Security Systems – Irving, TX

About arenaflex – Pioneering Sustainable Technology

arenaflex is a global technology leader dedicated to creating a more sustainable, connected, and efficient world. By blending the physical and digital realms, we empower customers across industries to improve how they live, work, and move today and for generations to come. Our Smart Buildings portfolio delivers intelligent, adaptable, and safe environments that not only enhance operational performance but also enrich the lives of occupants. At arenaflex, we believe that thriving businesses start with thriving people, which is why we place employee well‑being, growth, and inclusion at the heart of everything we do.

Why This Role Matters

The Customer Service Center Coordinator is the frontline hero who ensures that every emergency call, service request, and dispatch is handled with precision, empathy, and speed. Working the dynamic first‑shift schedule, you will be the trusted liaison between our field technicians, corporate offices, and customers, guaranteeing that critical Smart Building, fire alarm, and security system issues are resolved promptly. Your coordination directly impacts the reliability of our customers’ facilities, helping them maintain safe, efficient, and resilient operations.

Position Overview

This full‑time, first‑shift position runs approximately from 6:00 AM to 6:00 PM (with a flexible start between 6:00 AM and 7:00 AM) and may include alternating weekly schedules and occasional weekend coverage. You will be responsible for dispatching, documentation, and coordination of emergency and routine service calls for Retail Commercial Services & Support. The role demands a high‑energy, detail‑oriented professional who can thrive under pressure, prioritize multiple tasks, and communicate clearly with diverse stakeholders.

Key Responsibilities

• Dispatch & Coordination: Schedule and dispatch field technicians for emergency and non‑emergency service calls, ensuring optimal resource allocation and adherence to service level agreements.
• Customer Interaction: Serve as the primary point of contact for all service customers, providing timely updates, troubleshooting guidance, and reassurance during critical incidents.
• Documentation & Tracking: Accurately log every call, dispatch, and follow‑up action in arenaflex’s service management system, maintaining a clear audit trail for compliance and continuous improvement.
• Prioritization: Assess the severity and impact of each request, prioritize dispatches based on safety, regulatory, and business considerations, and communicate priorities to field teams.
• Collaboration: Work closely with regional offices, technical support teams, and senior leadership to align service delivery with corporate objectives and customer expectations.
• Performance Monitoring: Track key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction, and provide regular reports to management.
• Continuous Improvement: Identify trends, recurring issues, and opportunities for process enhancements, and propose actionable solutions to improve overall service efficiency.
• Flexibility & Coverage: Offer additional coverage on alternate days or weekends as needed to meet department demands and maintain uninterrupted service.

Essential Qualifications

• High school diploma or state‑recognized GED.
• Demonstrated experience in customer service call handling, dispatching, or service response within a technical environment (3+ years preferred).
• Proficiency with Microsoft Office suite and familiarity with enterprise software platforms such as arenaflex (formerly SAP).
• Strong typing skills (minimum 60 wpm) and the ability to accurately capture detailed information under time‑pressured conditions.
• Excellent verbal and written communication skills, with a focus on clarity, empathy, and professionalism.
• Legal authorization to work permanently in the United States without sponsorship.

Preferred Qualifications

• Associate degree in Business, Engineering, or a related field.
• 3+ years of dispatch or service coordination experience in a technical industry, preferably within HVAC, automation, or security systems.
• Working knowledge of HVAC controls concepts, including both mechanical and automation components.
• Bilingual proficiency in Spanish or French, enabling effective communication with a diverse customer base.

Core Skills & Competencies

• Analytical Thinking: Ability to quickly assess complex situations, determine root causes, and prioritize actions.
• Organizational Excellence: Strong multitasking capabilities, meticulous attention to detail, and a systematic approach to documentation.
• Customer‑Centric Mindset: Commitment to delivering exceptional service experiences, even during high‑stress incidents.
• Team Collaboration: Proven ability to work cross‑functionally with field technicians, office staff, and senior leadership.
• Technical Acumen: Familiarity with smart building technologies, fire alarm systems, and security platforms enhances effectiveness.
• Adaptability: Comfort with shifting schedules, evolving priorities, and dynamic workplace environments.

Career Growth & Learning Opportunities

arenaflex invests heavily in employee development. As a Customer Service Center Coordinator, you will have access to:

• Structured onboarding programs that introduce you to arenaflex’s technology stack, service processes, and safety protocols.
• Continuous learning pathways, including certifications in HVAC controls, building automation, and emergency response management.
• Mentorship from seasoned professionals who can guide you toward advanced roles such as Service Operations Manager, Technical Dispatch Lead, or Customer Experience Analyst.
• Opportunities to participate in cross‑functional projects that influence product development, process optimization, and digital transformation initiatives.

Work Environment & Culture at arenaflex

Our Irving, TX location offers a collaborative, inclusive, and forward‑thinking atmosphere. You will be part of a diverse global team that values:

• Innovation: Encouraging creative problem‑solving and the adoption of emerging technologies.
• Inclusivity: A workplace where every voice is heard, and diverse perspectives drive better outcomes.
• Well‑Being: Programs that support physical, mental, and financial health, including wellness challenges, employee assistance resources, and flexible work arrangements.
• Community Impact: Participation in sustainability initiatives, volunteer events, and outreach programs that align with arenaflex’s purpose‑driven mission.

Compensation, Perks & Benefits

arenaflex offers a competitive salary range of $33,800 – $57,960, calibrated based on experience, skill set, and geographic considerations. In addition to base pay, you can expect:

• Comprehensive health, dental, and vision coverage with multiple plan options.
• Retirement savings plans featuring company matching contributions.
• Paid time off, holidays, and flexible leave policies to support work‑life balance.
• Employee assistance programs, mental health resources, and wellness incentives.
• Discounted or complimentary access to arenaflex’s smart‑building products and services.
• Career‑advancing tuition reimbursement and professional development budgets.

How to Apply

If you are ready to make a tangible impact on the safety and efficiency of modern buildings, we invite you to join arenaflex’s mission‑driven team. Click the link below to submit your application, attach your resume, and share a brief cover letter highlighting how your experience aligns with the responsibilities and qualifications outlined above.

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Commitment to Diversity, Equity, & Inclusion

arenaflex celebrates the unique identities, backgrounds, and perspectives of every employee. We are committed to fostering an equitable workplace where all individuals can thrive. Our recruitment, development, and promotion practices are designed to remove bias and ensure that talent from all walks of life has equal opportunity to succeed.

Equal Employment Opportunity Statement

arenaflex is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

Reasonable Accommodations

If you require a reasonable accommodation to complete any part of the application or interview process, please let us know. Our dedicated AskHR team is ready to assist you at 1‑866‑743‑6367.

Join arenaflex and Shape the Future of Smart Buildings

At arenaflex, your work directly contributes to safer, smarter, and more sustainable environments for communities worldwide. If you are passionate about delivering exceptional customer service, thrive in fast‑paced settings, and want to grow within a purpose‑driven organization, we encourage you to apply today. Together, we will build a better tomorrow.