Remote Patient Care Coordinator – After-Hours Sleep & Home Medical Equipment Support Specialist (Evening & Weekend Hours)

Join arenaflex: Where Compassion Meets Innovation in Home Healthcare

arenaflex is a nationally recognized leader in the home medical equipment industry, transforming the way patients experience care beyond the walls of traditional clinics and hospitals. With a steadfast commitment to enhancing quality of life, arenaflex delivers an extensive range of products and services — including ventilators, oxygen therapy solutions, sleep apnea treatment devices, advanced wound care supplies, and diabetic management tools. Our mission is rooted in the belief that every patient deserves comfort, dignity, and the tools they need to manage their health confidently from the comfort of their own home.

Operating from hundreds of locations across 45 states, arenaflex serves a diverse and growing patient population. We are more than a medical equipment provider; we are a partner in patient wellness, a champion of independence, and a trusted resource for thousands of individuals and families. By joining arenaflex, you become part of a team that is reshaping the future of home-based care, one meaningful interaction at a time.

About the Opportunity

We are actively seeking a dedicated and empathetic Remote Patient Care Coordinator – After-Hours Sleep & Home Medical Equipment Support Specialist to join our Sleep Central Call Center team supporting our Murray, KY operations. This is a fully remote position, allowing you to work from the comfort of your home from day one of employment, while still being an integral part of a mission-driven organization. The ideal candidate will be passionate about patient care, excel in a fast-paced call center environment, and thrive during evening and weekend hours.

In this vital role, you will serve as the first point of contact for patients needing support, equipment coordination, and order management. Your work will directly impact patient satisfaction, health outcomes, and the seamless delivery of life-enhancing medical equipment. If you are a self-motivated professional with a strong customer service background and a desire to make a difference, arenaflex wants to hear from you.

Compensation & Schedule Details

• Hourly Pay: $16.00 per hour, plus an exciting quarterly bonus opportunity based on performance
• Work Environment: 100% remote — work from home starting on day one
• Location Requirement: Must reside in the United States and live within 60 miles of any arenaflex location
• Schedule: Five days per week, including every Saturday and Sunday, plus three evening shifts during the weekday schedule starting at or after 4:00 PM Central Time. Specific schedules may vary and will be discussed during the interview process

Key Responsibilities

As a Patient Care Coordinator at arenaflex, you will play a critical role in ensuring patients receive timely, accurate, and compassionate support. Your core responsibilities will include:

• Accurately transcribing patient profiles over the telephone, including detailed data entry and outbound calling as needed to gather essential information
• Obtaining medically necessary documentation from patients, healthcare providers, and other relevant sources to fulfill orders and maintain compliance
• Processing patient orders through the On-line Pharmacy system with precision and efficiency
• Resolving tracking issues, coordinating rescheduled shipments, and proactively communicating updates to patients
• Troubleshooting patient-reported issues, evaluating the scope and magnitude of any equipment concerns, and escalating appropriately when needed
• Verifying that all orders are complete, accurate, and ready for fulfillment before finalizing the process
• Performing additional duties and special projects as assigned by leadership to support the broader goals of the team and organization

Employment Requirements

Employment with arenaflex is contingent upon the successful completion of the following:

• A comprehensive background investigation conducted company-wide
• A drug screening, when applicable to the position
• Possession of a valid driver’s license in the state of residence with a clean driving record, when applicable

Education & Experience

• Required: High school diploma or GED equivalent
• Preferred: Prior experience in the medical field and administrative record management
• Preferred: A demonstrated strong customer service background, ideally in a healthcare, call center, or patient-facing environment

Essential Skills, Knowledge & Abilities

To excel in this role, you will bring a combination of interpersonal, technical, and organizational skills, including:

• Effective communication skills in English, both verbal and written, with the ability to convey information clearly and compassionately
• A helpful, knowledgeable, and polite demeanor while consistently maintaining a positive and professional attitude
• The ability to interpret a wide variety of communications — including verbal, non-verbal, written, listening, and visual cues — to fully understand and respond to patient needs
• Strong commitment to maintaining patient confidentiality and exercising discretion and caution when handling sensitive medical and personal information
• Working knowledge of medical terminology, particularly as it relates to home medical equipment, respiratory care, and sleep therapy
• Proven ability to multi-task effectively while maintaining a high level of attention to detail in a fast-paced environment
• Competence in performing simple mathematical calculations using addition, subtraction, multiplication, and division for order processing and verification
• Self-motivation, exceptional organizational skills, effective time management, and strong deductive problem-solving abilities
• The ability to work independently with minimal supervision while also collaborating effectively as part of a remote team

Physical Demands

• Ability to sit, walk, stand, talk, and listen for extended periods during scheduled shifts
• Close visual acuity to review small print on computer screens and paperwork

Technical Proficiencies Required

• Email transmission and professional communication
• Internet navigation and online research capabilities
• Proficiency in Microsoft applications, including Word and Excel
• Comfort using standard office equipment such as fax machines, copiers, printers, phones, computers, and tablets
• Understanding of the use and application of all relevant home medical equipment and supplies

Why Choose arenaflex? Benefits, Perks & Culture

At arenaflex, we believe that taking care of our employees is just as important as taking care of our patients. We offer a comprehensive benefits package and a supportive work environment designed to help you thrive personally and professionally. Our benefits include:

• 401(k) Retirement Plan: Build your financial future with a competitive employer-sponsored plan
• Comprehensive Medical, Dental, and Vision Coverage: Quality healthcare for you and your family
• Life Insurance and Disability Coverage: Peace of mind for you and your loved ones
• Generous Paid Time Off (PTO) and Paid Holidays: Recharge and enjoy time away from work
• Employee Discount Program: Exclusive savings on products and services
• Employee Recognition Program: Celebrating outstanding contributions and milestones
• Bonus and Incentive Opportunities: Rewarding exceptional performance
• Mileage Reimbursement: Available when applicable to the position
• Telephone Reimbursement: Available when applicable to the position

Beyond benefits, arenaflex fosters a culture of collaboration, respect, and continuous improvement. Our remote team members are equipped with the tools, training, and support they need to succeed. We are proud to be an Equal Opportunity Employer, committed to building a diverse and inclusive workforce. We recruit, employ, train, promote, and compensate employees without regard to race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws.

Career Growth & Development

Joining arenaflex means more than starting a job — it means launching a career in one of the most rewarding sectors of healthcare. We are deeply invested in the professional development of our team members, offering pathways for advancement, cross-training opportunities, and mentorship programs. Whether you aspire to grow into leadership, specialize in a particular area of patient care, or expand your expertise in healthcare operations, arenaflex provides the resources and encouragement to help you reach your goals.

How to Apply

If you are a compassionate, detail-oriented professional with a passion for patient care and a commitment to excellence, we encourage you to apply today. The hiring manager will review all submitted resumes and reach out to candidates whose experience aligns with the requirements of this position. Positions at arenaflex are posted for a minimum of five days and remain open until filled by a qualified applicant, typically no longer than 200 days. We appreciate your interest in joining the arenaflex team and look forward to learning more about you.

Take the next step in your career. Apply now and become part of a team that is changing lives every day at arenaflex.