Patient Accounts Receivable & Customer Service Representative – Full‑Time Office Role with $500 Sign‑On Bonus at arenaflex

Why arenaflex?

At arenaflex, we are more than a medical practice – we are a community of dedicated professionals who believe that compassionate care begins with compassionate people. With a network of over 30 providers spanning eight distinct medical specialties, arenaflex delivers top‑tier outpatient services while fostering an environment where every employee can thrive. Our mission is simple yet powerful: to provide excellent medical care with empathy, integrity, and innovation. As we continue to expand our footprint in Princeton, NJ, we are seeking enthusiastic individuals who are ready to make a tangible impact on patients’ financial experiences and overall satisfaction.

Position Overview

The Patient Accounts Receivable (AR) & Customer Service Representative is a pivotal member of our clinical operations team. Working in a dynamic office setting, you will serve as the primary point of contact for patients navigating medical billing, payment responsibilities, and insurance inquiries. This full‑time role offers a competitive $500 sign‑on bonus, a comprehensive benefits package, and a clear pathway for professional growth within arenaxflex’s expanding healthcare ecosystem.

Key Responsibilities

In this role, you will be entrusted with a blend of customer service excellence and financial stewardship. Your daily duties will include, but are not limited to:

• Patient Communication: Answer inbound calls promptly, providing clear explanations of medical bills, payment options, and Explanation of Benefits (EOB) details.
• Payment Processing: Securely accept and record patient payments over the phone, ensuring accuracy and compliance with privacy regulations.
• Account Monitoring: Continuously review patient accounts, identify overdue balances, and initiate timely follow‑up communications.
• Collections Coordination: Escalate delinquent accounts to the collections department when necessary, following arenaflex’s established protocols.
• Posting & Reconciliation: Assist the billing team with posting payments, reconciling discrepancies, and maintaining up‑to‑date account records.
• Insurance Verification: Utilize Navinet and other payer portals to verify eligibility, check claim status, and support revenue cycle efficiency.
• Cross‑Functional Collaboration: Work closely with clinical staff, billing specialists, and management to resolve patient concerns and improve overall financial performance.
• Continuous Improvement: Contribute ideas for process enhancements, automation opportunities, and patient education initiatives.
• Other Duties: Perform additional tasks as assigned, demonstrating flexibility and a team‑first mindset.

Essential Qualifications

To succeed in this role, candidates must demonstrate the following core competencies:

• Proficient computer skills, including typing accuracy and familiarity with electronic health record (EHR) systems.
• Working knowledge of Medicare, commercial payer rules, and HIPAA compliance standards.
• Hands‑on experience with Navinet or similar payer websites for eligibility verification and claim status tracking.
• Solid understanding of accounts receivable processes within a healthcare setting, including the ability to interpret insurance contracts and patient responsibility statements.
• Strong grasp of managed‑care plans, insurance carriers, referral requirements, and precertification procedures.
• Exceptional verbal communication skills, with the ability to convey complex billing information in a compassionate and understandable manner.
• Demonstrated ability to prioritize multiple tasks, manage time effectively, and remain composed in a fast‑paced environment.
• High degree of integrity, discretion, and commitment to patient confidentiality.

Preferred Qualifications & Additional Skills

• Prior experience in a medical office or outpatient setting, especially supporting specialties such as pulmonology, gastroenterology, cardiology, rheumatology, endocrinology, oncology/hematology, dermatology, or primary care.
• Certification or coursework in medical billing, health information management, or a related field.
• Familiarity with revenue cycle management software beyond Navinet, such as Epic, Athena, or NextGen.
• Demonstrated success in meeting or exceeding collection targets while maintaining high patient satisfaction scores.
• Problem‑solving mindset with a track record of implementing workflow improvements that reduce errors and accelerate cash flow.
• Ability to adapt to schedule changes, including occasional overtime, to meet departmental goals.

Core Skills & Competencies

• Customer Service Excellence: Empathy, active listening, and patience when addressing patient concerns.
• Analytical Acumen: Ability to interpret billing statements, identify discrepancies, and propose corrective actions.
• Technical Proficiency: Comfort navigating multiple software platforms, entering data accurately, and troubleshooting basic technical issues.
• Team Collaboration: Strong interpersonal skills to work effectively with clinicians, billing staff, and management.
• Organizational Discipline: Meticulous record‑keeping, follow‑up tracking, and adherence to deadlines.
• Regulatory Awareness: Ongoing knowledge of HIPAA, Medicare guidelines, and state-specific payer regulations.

Career Growth & Learning Opportunities

arenaflex is committed to investing in its people. As a Patient AR & Customer Service Representative, you will have access to a clear career ladder that can lead to senior AR specialist, revenue cycle analyst, or supervisory roles. We provide:

• On‑the‑job training covering advanced billing concepts, denial management, and payer negotiations.
• Support for professional certifications such as Certified Professional Biller (CPB) or Certified Revenue Cycle Specialist (CRCS).
• Mentorship programs pairing you with seasoned billing managers who can guide your development.
• Regular workshops on emerging healthcare regulations, technology updates, and best practices in patient financial communication.

Compensation, Perks & Benefits

While the exact salary will be discussed during the interview process, the position includes a $500 sign‑on bonus to welcome you to the arenaflex family. Our comprehensive benefits package is designed to support your health, financial security, and work‑life balance:

• Medical & Dental Coverage: Personal health and dental insurance plans with multiple options to suit your needs.
• Retirement Savings: 401(k) plan with employer profit‑sharing contributions to help you build a secure future.
• Life Insurance: Basic coverage provided at no cost to you.
• Paid Time Off: Two weeks of vacation annually, plus 40 hours of paid sick leave.
• Employee Assistance Program (EAP): Confidential counseling and resources for personal or professional challenges.
• Flexible Scheduling: Core Monday‑Friday hours (8:30 AM – 5:00 PM) with the possibility of occasional overtime to meet business needs.
• Professional Development: Access to online learning platforms, tuition reimbursement for relevant courses, and attendance at industry conferences.

Work Environment & Culture at arenaflex

Our Princeton office is a modern, patient‑focused environment where collaboration and respect are the norm. You will work side‑by‑side with clinicians who are leaders in their specialties, and you will be part of a supportive administrative team that values transparency and continuous improvement. arenaflex promotes:

• Diversity & Inclusion: An equal‑opportunity workplace that celebrates varied backgrounds, perspectives, and experiences.
• Open Communication: Regular town‑hall meetings, feedback loops, and an open‑door policy with leadership.
• Community Engagement: Opportunities to volunteer in local health initiatives and represent arenaflex at community events.
• Well‑Being Focus: On‑site wellness resources, ergonomic workstations, and a culture that encourages work‑life harmony.

Application Process & Next Steps

If you are ready to join a forward‑thinking healthcare organization that values both patient satisfaction and employee growth, we invite you to apply today. The selection process includes a pre‑employment drug screen, professional reference checks, and an interview that will explore your experience, communication style, and alignment with arenaflex’s core values.

arenaflex is an equal employment opportunity (EEO) employer. We do not discriminate based on race, color, religion, creed, gender, sexual orientation, gender identity, national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by law.

Take the Next Step

Embark on a rewarding career where your expertise directly improves patients’ financial experiences and contributes to the overall health of our community. Click the link below to submit your application and start your journey with arenaflex.

Apply Job!