Customer Onboarding Manager – Travel‑Industry Project Leadership, Client Success & Global Migration Specialist at arenaflex

About arenaflex – Transforming Travel into a Force for Good

arenaflex is a world‑leading corporate travel solutions provider that believes travel can be a catalyst for positive change. By blending cutting‑edge technology, deep industry expertise, and a commitment to sustainability, arenaflex helps global enterprises manage their travel programs efficiently while delivering unforgettable experiences for their employees. Our culture is built on collaboration, inclusivity, and a relentless drive to innovate. Whether you’re a seasoned travel professional or a rising star eager to make an impact, arenaflex offers a platform where your ideas are heard, your growth is nurtured, and your contributions shape the future of corporate travel.

Why This Role Matters

As a Customer Onboarding Manager at arenaflex, you will be the linchpin that ensures new clients transition smoothly from contract signing to full‑fledged usage of our travel platform. You will own the end‑to‑end onboarding journey, orchestrating cross‑functional teams, managing external partners, and delivering a seamless migration experience that delights customers and drives long‑term loyalty.

Key Responsibilities

• Own the onboarding & migration experience: Serve as the primary point of contact for customers, internal stakeholders, and third‑party vendors throughout the onboarding lifecycle.
• Project planning & execution: Design detailed work breakdown structures, allocate resources, and develop comprehensive project plans that align with regional and global initiatives.
• Requirement gathering & documentation: Capture, validate, and document client requirements to ensure downstream teams (deployment, traveler care, etc.) have clear, actionable information.
• Risk & issue management: Identify potential risks, track issues, and maintain a transparent risk register; proactively communicate mitigation strategies to all stakeholders.
• Testing oversight: Coordinate end‑to‑end testing, ensure test results are documented, and drive corrective actions to meet the global testing plan standards.
• Stakeholder communication: Facilitate regular status calls, produce bi‑weekly reports, and keep senior leadership informed of milestones, changes, and dependencies.
• Process improvement: Contribute ideas for continuous improvement, share best practices across the onboarding team, and mentor junior colleagues.
• Positive culture champion: Foster a collaborative, fun, and high‑energy environment both internally and with customers to reinforce partnership and project success.

Essential Qualifications

• Minimum 5 years of experience in customer onboarding, project management, or implementation roles within the corporate travel industry.
• Demonstrated ability to manage complex, multi‑geography projects in a matrixed organization.
• Strong business English proficiency; additional language skills are a plus.
• Proven track record of building trusted relationships with senior client stakeholders.
• Exceptional organizational skills with the ability to juggle multiple priorities, meet tight deadlines, and adapt to changing circumstances.
• Hands‑on experience with project management tools (e.g., OnePlan, Microsoft Project, Smartsheet) and collaboration platforms such as SharePoint and Salesforce.
• Solid understanding of corporate travel operations, travel policy compliance, and the broader travel ecosystem.

Preferred Qualifications

• Project Management Professional (PMP) or PRINCE2 certification.
• Experience with SaaS onboarding, data migration, and system integration projects.
• Background in consulting or professional services within travel, hospitality, or related sectors.
• Familiarity with global testing frameworks and quality assurance methodologies.
• Multilingual capability (e.g., Spanish, French, Mandarin) to support diverse client bases.

Core Skills & Competencies

• Relationship Building: Ability to cultivate trust, influence decisions, and negotiate win‑win outcomes.
• Communication & Presentation: Clear, concise, and compelling storytelling for both technical and non‑technical audiences.
• Analytical Thinking: Strong problem‑solving aptitude, data‑driven decision making, and the capacity to translate complex requirements into actionable plans.
• Leadership & Motivation: Inspire cross‑functional teams, maintain morale under pressure, and drive accountability.
• Change Management: Navigate resistance, champion adoption, and embed new processes smoothly.
• Commercial Acumen: Understand the financial impact of onboarding decisions and align them with arenaflex’s growth objectives.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its people. As a Customer Onboarding Manager, you will have access to:

• Global tuition assistance and a library of over 20,000 online courses covering project management, travel technology, leadership, and more.
• Mentorship programs that pair you with senior leaders across the organization.
• Opportunities to transition into senior program management, product strategy, or client success leadership roles as you demonstrate impact.
• Regular internal mobility events that prioritize internal candidates for new openings.

Work Environment & Culture at arenaflex

Our workplaces—whether in Michigan, remote, or at any of our global hubs—are designed to support flexibility, creativity, and well‑being. Key cultural pillars include:

• Diversity, Equity & Inclusion: A vibrant #Teamarenaflex community that celebrates diverse identities and perspectives.
• Collaboration: Cross‑functional squads that break down silos and encourage knowledge sharing.
• Well‑being: Mental‑health resources, flexible benefits, and a supportive environment for work‑life harmony.
• Travel Perks: Exclusive discounts on flights, hotels, cruises, and car rentals—because we love travel as much as you do.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package that reflects the value you bring:

• Base Salary: $70,000 – $140,000 USD annually, calibrated to experience, skill set, and location.
• Performance Incentives: Eligibility for an Annual Incentive Award or metric‑driven Sales Incentive Plan, plus participation in the arenaflex Equity Incentive Plan.
• Health & Welfare: Comprehensive medical, dental, and vision coverage, along with wellness programs.
• Retirement Savings: 401(k) matching contributions to help you build long‑term financial security.
• Paid Time Off & Parental Leave: Generous vacation policies, parental and adoption assistance, and flexible holiday schedules.
• Learning & Development: Access to a global learning platform, leadership courses, and tuition reimbursement.
• Travel Benefits: Weekly travel deals, corporate travel discounts, and the chance to experience arenaflex’s own services.
• Inclusive Benefits: Programs that support employees of all backgrounds, including accommodations for individuals with disabilities.

Location

This role is based in Michigan, United States, with the flexibility to work hybrid or remote as approved by the hiring manager.

Application Process & Equal Opportunity Commitment

arenaflex is an equal opportunity employer. All qualified applicants will receive consideration without regard to age, sex, gender identity, pregnancy, race, color, citizenship, religion, disability, or any other protected characteristic. We also comply with the Los Angeles County Fair Chance Ordinance and will conduct criminal‑history reviews where required.

If you need a reasonable accommodation during the hiring process, please let your recruiter know. Your privacy is protected under the arenaflex Recruitment Privacy Statement.

Ready to Shape the Future of Corporate Travel?

If you are passionate about travel, thrive in fast‑paced matrix environments, and love turning complex projects into success stories, we want to hear from you. Even if you don’t meet every single requirement, apply today—your unique perspective could be exactly what arenaflex needs to continue leading the industry.

Apply Now and Join arenaflex!