Vice President of Global Service

The Company $4B global manufacturer of advanced materials and process solutions. With a large global presence, their growing number of manufacturing, service, and research facilities extends to the United States, Europe, and Asia. The company is a leading supplier of products and systems that purify, protect, and transport critical materials in semiconductor fabrication, leveraging advanced sciences to drive transformative manufacturing technologies. The Position The Vice President of Global Service will be accountable for building a world-class organization of technical support, field operations, and customer support. This position will be responsible for leading Services for Advanced Purity solutions, the largest division in the company with ~$2B in revenue. We are seeking a dynamic and transformational leader to lead a global team of Regional Service Delivery teams, Services Product Managers, Services Engineering, and other team members responsible for delivering high-quality solutions, services, and instruments. The Vice President of Global Service will be accountable for the P&L of the Global Service organization, including creating strategic programs that will dramatically increase service business revenue while enhancing customer satisfaction. The role prioritizes high-ROI initiatives in strategy, execution, marketing, and business processes. This position will be responsible for meeting customer satisfaction KPIs and financial objectives for the global organization. This position requires close coordination and strong working relationships with other regional functional departments (Sales, R&D, Operations) as well as division and headquarters' functional leaders. This executive position reports to the President of the division. The Vice President of Global Service will model and deliver excellence and innovation to maintain top competitiveness and increase service revenue. This individual has a deep understanding of the customer experience journey and will be responsible for driving change throughout the global team. Principal Responsibilities & Duties:

• Build a world-class global service organization, including revenue-generating service business and marketing, while focusing on customer retention through positive relationships, quick resolutions, and collaboration with sales.
• Oversee financial performance of the service organization; manage the service budget using metrics-driven financial models and develop internal processes for execution, training, and performance improvements.
• Lead effective services marketing to align offerings with customer needs and create a competitive advantage by understanding market trends and developing differentiated services.
• Foster a workplace culture aligned with the company’s mission, vision, and values (integrity, innovation, accountability, teamwork); ensure staff training on company values, ethics, and compliance.

The Candidate The company is looking for a proven Service executive capable of delivering measurable business impacts to build and grow diverse complementary talents to deliver on this newly created business unit. The candidate will have progressive career experience with continuous roles of increasing responsibility in Global Service. The candidate should foster innovation and lead with both tenacity and humility. The candidate will drive strong customer centricity and focus across all product lines. The candidate will be an individual capable of high levels of critical thinking who makes data-driven decisions with speed and execution. Summary of Requirements:

• Bachelor's degree in Engineering or related field; MBA preferred
• 15+ years' global service experience in manufacturing corporations, including 5 years in executive leadership roles managing large, multi-site, multi-country service organizations
• Experience leading Service Business and Marketing revenue-producing units
• Profit & Loss (P&L) management of a global service organization, including setting global standards and policies, and collaborating with regional teams to boost customer satisfaction
• Proven Leadership in managing global service organizations within the manufacturing sector, with a focus on aligning service goals to overall business objectives
• Strong general management skills with a strategic understanding of the role of Service within the corporate framework
• Experience in managing and motivating within matrixed organizations
• Ability to operate both tactically and strategically, with strong analytical, data-driven problem-solving skills
• Exceptional leadership skills with the capability to achieve results through direct and matrixed teams
• Outstanding interpersonal skills, with the ability to connect effectively with senior management, staff, and customers
• Advanced communication and presentation skills, with the ability to lead cross-functional projects, drive strategic initiatives, and enable teams to surpass objectives while focusing on customer

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