Services Sales Specialist – Remote Decking & Home Improvement Solutions Advisor

Build Your Career from Home: Remote Services Sales Specialist at arenaflex

Are you passionate about home improvement, enjoy connecting with people, and thrive in a fast-paced sales environment? arenaflex is looking for driven, customer-focused professionals to join our expanding remote team as Services Sales Specialists. In this role, you will help customers bring their dream outdoor living spaces to life by guiding them through product selection, project planning, and service appointments for premium decking solutions.

The home improvement industry continues to experience remarkable growth as homeowners invest in transforming their properties into beautiful, functional spaces they can enjoy for years to come. At arenaflex, we are at the forefront of this transformation, providing expert guidance and exceptional service to customers nationwide. If you have a knack for building rapport, a talent for consultative selling, and the discipline to succeed in a remote work setting, this opportunity offers the perfect blend of professional challenge and personal flexibility.

As a Services Sales Specialist, you will be the trusted advisor customers rely on to make informed decisions about one of the most significant investments in their homes. Your expertise will help shape customer experiences, drive sales results, and contribute to arenaflex's reputation as a leader in home improvement solutions.

What You’ll Do: Key Responsibilities

The Services Sales Specialist plays a critical role in delivering consultative customer support and a seamless sales experience for decking projects over the phone. You will build meaningful relationships, establish trust, and consistently meet or exceed sales targets while maintaining the highest standards of call quality.

Collaboration and Teamwork (20%)

• Partner closely with arenaflex internal teams and external service providers to coordinate sales activities and ensure successful appointment completion.
• Serve as a vital link between customers, contractors, and internal stakeholders to streamline communication and project execution.
• Contribute to a culture of teamwork by sharing insights, strategies, and best practices with colleagues.

Customer Communication and Engagement (40%)

• Proactively reach out to customers via inbound and outbound calling to discuss decking products, assess their needs, and schedule installation appointments.
• Conduct follow-up calls before and after the sales cycle to close service agreements, set new appointments, and recover lost sales opportunities across various geographic regions.
• Deliver compelling, consultative conversations that build trust and lead customers toward confident purchasing decisions.
• Ensure customers feel informed, valued, and prepared for every stage of the installation process by setting clear and accurate expectations.

Customer Service Excellence (20%)

• Provide an effortless, consultative sales experience by phone, fostering rapport and trust with every interaction.
• Utilize proven sales techniques to close transactions effectively and consistently meet performance benchmarks.
• Maintain the highest level of customer care throughout the ordering and appointment-setting process, ensuring a smooth and problem-free experience.
• Handle sales requests efficiently, scheduling appointments in the most cost-effective manner while ensuring proper pricing and procedures are followed.
• Verify product and appointment accuracy, confirming that customers have a clear understanding of what to expect.

Process and Policy Adherence (20%)

• Address customer, service provider, and internal partner issues promptly and professionally.
• Follow arenaflex processes and policies meticulously while logging all relevant information accurately in company systems.
• Identify opportunities to improve processes and contribute to continuous improvement initiatives within the team.

What We’re Looking For: Qualifications

Essential Requirements

• Education: A Bachelor’s degree in Business, Marketing, Communications, or a related field.
• Sales Acumen: Demonstrated background in sales, with a strong understanding of consultative selling techniques and the ability to close deals effectively.
• Technical Proficiency: Working knowledge of the Microsoft Office Suite and general computer proficiency. You must have a personal internet connection with a minimum download speed of 10 Mbps and upload speed of 3 Mbps to support remote work operations.
• Communication Skills: Excellent written and verbal communication abilities, with the capacity to convey information clearly, persuasively, and professionally.
• Collaboration: Proven ability to work effectively with cross-functional teams, service providers, and internal partners.
• Self-Motivation: A driven, goal-oriented mindset with the discipline to succeed in a structured, fast-paced remote environment.

Preferred Qualifications

• Prior experience in the home improvement, construction, or decking industry is a plus.
• Experience with CRM systems and sales tracking tools.
• A track record of meeting or exceeding sales targets in a remote or call center environment.

Work Environment and Schedule

This is a full-time position with a standard schedule of 8 hours per day. The role is based remotely, allowing you to work from the comfort of your home while staying connected to a supportive, collaborative team. The position reports to the Contact Center Manager and has no direct reports, though you will collaborate with a wide range of internal and external partners.

Travel requirements are minimal, with occasional overnight travel expected less than 10% of the time. Most of your workday will be spent in a comfortable seated position, with frequent opportunities to move around and occasional light lifting as needed.

Compensation and Benefits

At arenaflex, we believe in rewarding talent and dedication. This position offers a competitive hourly rate of $26 per hour, along with a comprehensive benefits package designed to support your health, well-being, and financial future. Benefits typically include:

• Medical, dental, and vision insurance options
• Paid time off and holiday pay
• Retirement savings plans
• Employee discounts on home improvement products and services
• Professional development and training opportunities
• Work-from-home flexibility with the tools and resources you need to succeed

Why Choose arenaflex?

When you join arenaflex, you become part of a forward-thinking company that values innovation, customer satisfaction, and employee growth. Our culture is built on collaboration, integrity, and a shared commitment to helping customers create the homes of their dreams. We invest in our team members by providing ongoing training, clear pathways for career advancement, and the support needed to thrive in a remote work environment.

Whether you are an experienced sales professional or looking to take the next step in your customer service career, arenaflex offers a welcoming environment where your contributions are recognized and rewarded. We celebrate diversity, encourage creativity, and foster a sense of belonging that makes work feel like more than just a job.

Take the Next Step in Your Career

If you are ready to join a dynamic team that is reshaping the home improvement industry, we want to hear from you. This is your opportunity to combine your sales skills, customer service expertise, and passion for home improvement into a rewarding career with one of the most trusted names in the business.

Apply today and discover what it means to build your future with arenaflex. We look forward to welcoming you to our team!