Property Manager

Our client is seeking a highly organized and detail-oriented Property Management & Calendar Specialist to support the day-to-day operations of a growing boutique property management business, specializing primarily in mid-term, furnished rentals with stays of 30 days or more (MTR). The company currently manages over 30 furnished MTR rentals and aims to double this portfolio by year’s end. This role is essential for maintaining accurate property availability, guest information, and booking data across multiple platforms. You will be the operational backbone for property and guest management, ensuring data integrity across systems and supporting the entire guest lifecycle—from inquiry and onboarding to check-out and turnover coordination. The ideal candidate thrives in process-driven environments, enjoys tackling operational challenges, and has a keen eye for detail. This position is ideal for someone passionate about property operations, hospitality, and building scalable systems. KEY RESPONSIBILITIES Property Calendar & Platform Management: ● Maintain accurate property availability and booking data across platforms—including Buildium, Furnished Finder, Airbnb, and others—ensuring consistency and data integrity at all times ● Manage and update property listings, pricing, calendar settings, and availability on all channels ● Ensure Buildium remains the single source of truth for all guest and property information ● Monitor and optimize Airbnb listings for visibility, accuracy, pricing, and performance; flag gaps and recommend improvements ● Proactively manage Furnished Finder leads, recognizing that unlike Airbnb, FF uses an inquiry-based model requiring manual outreach, qualification, and follow-up before confirming bookings ● Execute pricing updates as guided by internal teams ● Manage listing renewals, availability adjustments, and platform-specific settings as needed ● Prevent double-bookings and proactively resolve calendar conflicts before they reach the guest Guest Lifecycle Operations: ● Handle initial guest correspondence once a lead is passed—respond promptly, ask qualifying questions, and review guest profiles and reviews before proceeding ● Send background checks and coordinate leasing document preparation and signature collection ● Accurately onboard guests in Buildium, ensuring all data is complete and correctly logged ● Send check-in instructions, house rules, and pre-arrival communications ● Manage guest communications with professionalism and care throughout their stay ● Send check-out instructions and coordinate the handoff to transition and cleaning teams Availability & Turnover Coordination: ● Maintain real-time visibility into current property availability ● Coordinate cleaning schedules between guest stays to minimize turnaround time ● Manage cancellations swiftly, reopen availability, and communicate updates to relevant team members ● Track move-ins and move-outs across the portfolio, ensuring all transitions are accurately documented CRM & Corporate Lead Capture: ● Log and track new corporate leads into the CRM following outreach or team introductions ● Collaborate with the internal CRM Specialist to send introductory and follow-up communications after new corporate contacts are made Systems & SOP Development: ● Help document and refine SOPs for all recurring guest and property operations as workflows are developed ● Identify gaps, inconsistencies, or manual workarounds that can be improved or streamlined ● Maintain organized records and documentation across all platforms and systems ABOUT YOU ● 2+ years of experience in property management, hospitality operations, guest services, or administrative coordination in a real estate or short-term (STR)/mid-term (MTR) rental environment ● Familiarity with property management platforms—experience with Buildium, Airbnb, Furnished Finder, or similar tools is a strong plus ● Advanced Excel proficiency; this team relies heavily on spreadsheets ● Strong attention to detail; you identify patterns and catch errors before they become problems, maintaining accurate records across multiple systems ● AI literacy—you actively use tools like Claude, ChatGPT, or similar in your daily work and can build, troubleshoot, and adapt light automations to enhance your productivity ● Proactive communicator—you ask questions early, flag blockers immediately, and don’t spend hours guessing when a quick message would solve the issue ● Experience with CRM platforms for lead tracking and follow-up communications ● Able to manage multiple priorities independently in a fully remote environment PREFERRED QUALIFICATIONS ● Experience with Buildium, Airbnb, Vrbo, Furnished Finder, Hospitable, Guesty, or other property management software ● Familiarity with Go High Level or similar CRM platforms ● Background in STR or MTR rental operations, hospitality, or corporate housing ● Experience with SOP documentation and process improvement ● Ability to collaborate with other virtual teammates in overlapping roles WHY YOU’LL LOVE IT ● Play a key role in delivering seamless guest experiences and operational excellence ● Work across multiple systems and processes in a growing boutique property management Apply To This Job