Operations Associate

We’re a remote-first team, but are only hiring in Canada right now. Please do not apply unless you are authorized to work in Canada. ___ About VGen Human-made art for people who love the internet (❌ NO AI / NFTs) Through our no-AI digital art marketplace, we help 150,000+ freelance creatives from all over the world earn more easily on the internet while helping clients find the artists they want to commission and shop from. Starting with the VTuber and livestreaming markets, we're growing quickly and are looking to expand the team to better serve our global community of creatives and creators. 💚 Our site (7M monthly visits) → VGen.co 🐦 Twitter / X (141K) → X.com/_VGen_ 💖 IG (165K) → Instagram.com/vgen.co 👾 Discord (149K) → Discord.gg/VGenCommunity Join us on our mission to create an art-powered digital world where human creativity thrives! ___ About the role - Community Operations Associate As a member of our community operations team, working closely with our Community Operations Manager, you’ll play an integral role in helping our community thrive on VGen. Your role will be multifaceted and include a mix of the following core responsibilities on a rotating basis: User Support: Responding to support tickets on Zendesk, while collecting user feedback to help improve the platform Mediation: Addressing advanced support tickets by helping to resolve disputes between artists and clients Moderation: Engaging in on-site content moderation for scams, AI, tracing, etc.; includes reviewing user-submitted reports Artist Verifications: Reviewing artist verification applications to promote qualified artists Weekly Applications: Assess applications to onboard new artists onto the platform You will be a key member of our small team that is dedicated to empowering and protecting human creativity! ___ Who you are 1+ year of experience in customer support or a similar customer-facing role Strong conflict resolution skills and the ability to practice objective empathy Excellent written and verbal communication skills The ability to distinguish between AI and human-made art An eye for digital art / content Comfortable with high volumes of repetitive tasks Proactive self-starter who can excel working independently and as part of a hybrid team Ready to hit the ground running and make an impact in your first week ___ Nice-to-haves Open to working on weekends Enjoy watching anime / VTubers / streamers / internet culture Artist background and experience offering commission services Prefer Discord over Slack Previous experience working in a startup environment Proficient in multiple languages ___ What we offer Competitive compensation + benefits Remote-first position with significant flexibility and autonomy Optional downtown Toronto office (we're remote-first but come in regularly to claim your desk!) Quarterly team meetups in Toronto (travel expenses covered if based in Ontario) Regular team games nights (League lol, Minecraft, Catan, etc) No BS culture: speak freely, minimal meetings, trust, and transparency Apply To This Job