Support Analyst

We are currently looking for a Support Analyst to join our team at Manulife. In this role, you will play a key part in supporting our operations by providing technical expertise and ensuring the smooth functioning of our Navigator system and Disability Tax processes. You will help resolve complex issues, support internal teams, and deliver a high level of service to both clients and stakeholders. Responsibilities: Investigate and resolve complex inquiries related to Navigator system support and Disability Tax, ensuring accuracy and timely resolution. Perform operational tasks such as handling stores, GWIZ requests, orphaned payments, and duplicate tax slip creation. Execute recurring maintenance activities, including system updates and audit documentation. Manage security access, user profiles, and system permissions for Disability and Group Life operations. Partner with the Tax Business Analyst to support the annual Disability Tax project. Contribute to internal and external audits, ensuring compliance and accuracy. Deliver a high level of customer service by responding to inquiries in a timely, professional, and client-focused manner. Qualifications: Knowledge of Disability insurance. Proficiency in MS Office suite (Excel, Word, PowerPoint). Experience working with the Navigator system. Strong technical, analytical, and problem-solving skills. High level of accuracy and attention to detail. Excellent organizational skills and ability to manage multiple priorities. Ability to exercise sound judgment and adapt in a dynamic environment. When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. The role being advertised is an existing vacancy. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected]. Referenced Salary Location CAN, Ontario - Full Time Remote Working Arrangement Remote Salary range is expected to be between $51 975,00 CAD - $86 625,00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement. Apply To This Job