[Remote] Enterprise Customer Success, Online Adult & Career Education
Note: The job is a remote job and is open to candidates in USA. Pearson is a leading education company, and they are seeking an Enterprise Customer Success Rep for their Online Adult and Career Education team. This role focuses on ensuring customer satisfaction and sales growth by providing support, training, and solutions for Pearson's product portfolio.
Responsibilities
- Evaluates customer needs while connecting them to appropriate Pearson solutions. The ECS must deliver high impact demonstrations of Pearson courseware products
- Ensures successful customer onboarding, digital access setup, orientation of the user experience, and correct student usage of Pearson products
- Responsible for driving instructor success with the necessary skills, information, and on-going training and assistance. They need to maximize the impact of our digital product(s) in their course each term, as part of the instructor onboarding
- Utilizes reports and data to analyze, grow market share, and prioritize and make decisions impacting accounts in their territory
- Thinks critically to adapt solutions to meet evolving customer strategy and specific territory requirements
- Detail oriented, has empathy, and the ability to work in a fast-paced environment, handling large customers without sacrificing quality. These are keys to being successful in this position
- Collaborates with internal stake holders (Services, Marketing, and Account Management) to monitor sales growth and scale quality assurance
- Demonstrates a commitment to lifelong teaching and learning while supporting diversity, equity, and inclusion
- Support Diversity, Equity and Inclusion (DEI) initiatives
- Communicates effectively across the team on account health and provide action plans to generate renewals for high-risk accounts in partnership with sales leaders
- Engages as a positive, can-do team member in a high functioning sales team
- Builds relationships with instructors across adoptions, identifying those that are particularly happy for case studies and other promotional activities
- Team player, collaborate with cross functional teams
Skills
- MUST LIVE IN MIDWEST OR WEST US REGIONS
- Developing and Leveraging Relationships
- Communication and Collaboration
- Customer Centric
- Analytical Skill and Learning Agility
- Delivery of Results
- Accountability
- Aligning Performance for Success
- Change Management Capability
- Emotional Intelligence & Awareness
- Bachelor's Degree or equivalent experience
- Customer-facing personalized customer success, customer service, account management, or corporate training experience
- Must have experiences in one of the following: Edtech, Customer Success, HigherEd, Sales
Benefits
- This position is eligible for Pearson’s annual incentive program.
- Information on benefits can be found [here](https://pearsonbenefitsus.com/).
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