[Remote] Senior Deliverability Consultant

Note: The job is a remote job and is open to candidates in USA. HubSpot is an AI-powered customer platform dedicated to helping organizations grow better. The Senior Email Deliverability Consultant will enhance HubSpot's email systems, resolve deliverability challenges, and collaborate with various teams to improve customer outcomes.

Responsibilities

• Monitor and improve the health, performance, and reputation of HubSpot’s global email sending infrastructure using internal tooling, SQL, AI-enabled workflows, and industry-standard deliverability platforms
• Investigate and resolve complex deliverability issues related to authentication, DNS, spam filtering, sender reputation, and MTA infrastructure
• Partner with Product Managers and Engineers to improve deliverability-focused product experiences and operational scalability
• Collaborate with Customer Success, Support, and Deliverability Success teams to guide customers through technical deliverability challenges and best practices
• Analyze email delivery trends, operational metrics, and customer behaviors to identify risks, opportunities, and actionable recommendations
• Utilize AI tooling and automation platforms to accelerate investigations, improve operational efficiency, and enhance analytical workflows
• Participate in an on-call rotation supporting deliverability and email sending operations
• Represent HubSpot within the broader deliverability community through industry groups, conferences, forums, and partnerships
• Contribute thought leadership through documentation, playbooks, postmortems, enablement resources, and educational content
• Stay current on evolving industry standards, authentication technologies, anti-spam systems, and global email compliance regulations

Skills

• Significant experience working with email delivery systems, MTA infrastructure, and large-scale sending operations
• Strong understanding of email authentication protocols including SPF, DKIM, and DMARC
• Experience diagnosing and resolving sender reputation, blocklisting, and spam filtering issues
• Proficiency with SQL and data analysis for monitoring, troubleshooting, and reporting
• Strong understanding of DNS, networking fundamentals, and email infrastructure concepts
• Experience using AI tooling such as Claude, ChatGPT or similar platforms to improve operational efficiency, research, troubleshooting, or analytical workflows
• Experience with third-party deliverability and reputation platforms such as Google Postmaster Tools, Microsoft SNDS, Inbox Monster, Validity, Yahoo Sender Hub, and DMARCian
• Ability to communicate complex deliverability concepts clearly to customers and internal teams
• Experience collaborating cross-functionally with technical and non-technical stakeholders
• Comfortable operating in fast-paced, high-impact operational environments, including participation in on-call rotations
• Exceptional collaboration and communication skills, with the ability to build trust, influence decisions, and work effectively across Product, Engineering, Customer Success, Support, and external industry partners
• Experience working directly with ISPs, anti-spam organizations, or email security providers
• Experience participating in or contributing to industry communities such as M3AAWG or similar forums
• Knowledge of global email compliance frameworks including CAN-SPAM, GDPR, and CASL and regional regulations such as France's CNIL and Italy's Garante
• Experience creating and maintaining technical documentation, educational resources, or thought leadership content

Benefits

• The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles.
• In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs).
• Some roles may also be eligible for overtime pay.
• Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons.
• Benefits are also an important piece of your total compensation package.
• Explore the benefits and perks HubSpot offers to help employees grow better.
• If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
• If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding.
• If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.

Company Overview

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