[Remote] ServiceNow Administrator Job Details | NTT DATA Services

Note: The job is a remote job and is open to candidates in USA. NTT DATA is a leading business and technology services provider currently seeking a ServiceNow Administrator to join their team. In this role, you will optimize software asset management processes, ensure license compliance, and enhance the efficiency of software asset lifecycles.

Responsibilities

• Configure, maintain, and optimize all aspects of ServiceNow SAM Pro, including software models, entitlements, licenses, discovery maps, and software installations
• Provide support for license reconciliation, potential compliance gaps, and optimization requests
• Administer and manage software asset lifecycles within SAM Pro, from procurement and deployment to retirement and disposal
• Provide operational support for Publisher Packs (e.g. Microsoft, Oracle, IBM, Adobe) to ensure accurate calculation of complex license metrics
• Troubleshoot and refine SAM-related dashboards, reports, and metrics to provide actionable insights into license compliance, spend, and optimization opportunities
• Support software contract management, service catalog, procurement and other supporting processes within ServiceNow, linking contracts to entitlements and assets
• Provide support for and troubleshoot integrations (e.g., import sets, transform maps, APIs, integrations with discovery tools like SCCM, AD etc.) to ingest comprehensive software asset data into ServiceNow SAM Pro
• Follow and identify opportunities to improve data quality processes, including validation, cleansing, and normalization
• Troubleshoot and resolve data discrepancies and integration issues impacting SAM Pro
• Perform routine ServiceNow platform administration tasks including user/group management, ACLs, UI policies, business rules, client scripts, and workflow/Flow Designer configurations
• Manage and troubleshoot incidents and service requests related to SAM Pro functionality and data integrations
• Assist with ServiceNow platform upgrades, patching, and testing to ensure SAM Pro functionality is preserved and enhanced
• Develop and maintain technical documentation, standard operating procedures (SOPs), and user guides for SAM processes and configurations
• Adhere to ServiceNow best practices and ITIL framework principles
• Collaborate effectively with IT Asset Management, Procurement, Finance, Application Owners, and other IT teams to support software asset management
• Provide expertise and guidance on software licensing models, SAM best practices, and the capabilities of ServiceNow SAM Pro
• Participate in requirements gathering, solution design, and testing phases for new SAM initiatives and platform enhancements

Skills

• Minimum 10 years of experience to include the duties and responsibilities outlined above
• Bachelor's Degree in relevant field may be substituted for 5 years of relevant experience
• Minimum 3 years of experience with ServiceNow platform, including administration and development across multiple ServiceNow versions
• Minimum 2 years of experience with ServiceNow Software Asset Management Professional (SAM Pro), including configuration, reconciliation, and optimization
• Minimum 1 year of experience with data integration within ServiceNow (e.g., import sets, transform maps, scripting) and integrating with various discovery sources
• Ability to obtain and maintain a Secret clearance
• Bachelor's degree
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist - Software Asset Management (CIS-SAM)
• Strong understanding of IT Asset Management (ITAM) processes and the software asset lifecycle
• Familiarity with various software licensing models (e.g., per user, per processor, core-based, subscription, concurrent, cloud)
• Deep understanding of the ServiceNow CMDB and its critical relationship with SAM
• Ability to troubleshoot technical issues within ServiceNow SAM Pro and integrations
• Experience with scripting in ServiceNow for custom solutions and data manipulation
• Experience with REST/SOAP integrations
• Basic understanding of SQL and database concepts

Benefits

• Incentive compensation based on individual and/or company performance
• Company benefits including medical, dental, and vision insurance with an employer contribution
• Flexible spending or health savings account
• Life and AD&D insurance
• Short and long term disability coverage
• Paid time off
• Employee assistance
• Participation in a 401k program with company match
• Additional voluntary or legally-required benefits

Company Overview