[Remote] Remote Operations Center Team Lead (Level III)

Note: The job is a remote job and is open to candidates in USA. New Energy Equity is a leading company in the renewable energy sector, specializing in innovative solar solutions. They are seeking a Remote Operations Center Team Lead to oversee solar fleet monitoring and coordinate the ROC analyst team, ensuring effective operations and quality standards.

Responsibilities

• Coordinate daily ROC operations including shift handoffs, task prioritization, and workload distribution across the analyst team
• Mentor and develop junior Operations Analysts on monitoring best practices, alert triage, and escalation procedures
• Own the ROC shift schedule, including weekend monitoring coverage, and ensure adequate staffing for all operational windows
• Serve as the primary escalation point for complex or ambiguous alerts before routing to Engineering
• Lead development and maintenance of ROC standard operating procedures, escalation matrices, and training materials
• Closely monitor and analyze day-to-day performance data for ESS’s distributed solar portfolio to identify equipment outages and underperformance
• Identify and collect fault information and communicate effectively with field technicians, Manager, and clients to initiate service tickets
• Respond to alerts generated by DAS monitoring platforms and SCADA systems and notify the appropriate parties within set response times
• Serve as a point of contact for field technicians, utilities, and other personnel onsite
• Responsible for maintaining operational availability metrics for each solar facility
• Aid field technicians with system troubleshooting and identify problems to be escalated to the Engineering & ROC Manager
• Conduct monthly performance analysis and report to clients
• Diagnose and troubleshoot DAS/SCADA problems
• Onboard new solar sites into the appropriate monitoring platforms, including VPN configuration, tracker system integration, and platform setup
• Conduct remote equipment operations with high sensitivity to the safety and integrity of personnel and equipment
• Create and maintain documentation to effectively support the operating fleet. This may include operating procedures, turnover documentation, work instructions, etc
• Work a weekday schedule with responsibility for coordinating and periodically anchoring rotating weekend monitoring coverage (4-hour shifts on Saturday and/or Sunday)
• Perform initial review and triage of protective relay event files (SEL); escalate complex events to Engineering per established procedures

Skills

• 3-4 years of experience in solar PV fleet monitoring or remote operations, with distributed generation (C&I, community solar) strongly preferred
• Bachelor's degree in a technical field, electrical engineering preferred. Equivalent experience in solar operations will be considered in lieu of a degree
• Established experience with commercial DAS/monitoring platforms (e.g., Also Energy, Power Factors, SolarEdge), SCADA systems, and network communications
• Knowledge of protective relay settings and event analysis (SEL experience preferred)
• Demonstrated ability to mentor, train, or lead technical team members. Prior team lead or shift supervisor experience preferred
• Proficiency with Microsoft Excel and the Microsoft Office Suite
• Proficiency with CMMS software (ESS uses Salesforce)
• Ability to work independently, prioritize across competing demands, and delegate effectively
• Experience with distributed generation portfolios (community solar, C&I rooftop, ground mount) across multiple states
• Experience in reading one-line, and three-line electrical drawings
• Familiarity with field service reporting platforms
• Experience with solar fleet onboarding, including VPN setup, tracker integration, and monitoring platform configuration

Benefits

• Retirement Benefits
• Medical, Dental & Vision
• Health Savings Account
• Flexible Spending Account
• Life Insurance and Disability
• Tuition Reimbursement
• Voluntary Benefits
• Paid Absences

Company Overview