[Remote] RTSM Study Analyst - Level I
Note: The job is a remote job and is open to candidates in USA. 4G Clinical is a global leader in randomization and trial supply management software for the life sciences industry. The Study Analyst I is responsible for supporting and configuring RTSM applications, executing testing processes, and providing customer support while developing expertise in 4G applications.
Responsibilities
- Configure and test any managed configuration changes to our clients’ Randomization and Trial Supply Management (RTSM) applications, executing the configuration change process. Identify the risk associated with proposed changes
- Write and execute efficient test approaches that strike the right balance between effort and risk mitigation
- Be able to explain the common features and configuration options of our applications to internal and external partners
- Develop expert-level specialization in at least one area of Prancer or other 4G applications
- Solve high complexity issues and questions independently. Partner with Technical Services teams to solve the most challenging issues. Describe technical solutions in a way that clients can understand
- Document investigation steps and technical configurations
- Execute other tasks including data changes, operational monitoring, validation, and integrations setup & testing
- May serve as Customer Support point of escalation for any system or study issues when required
- Train others on processes, RTSM configurations, testing methodology, and troubleshooting
- Write and maintain articles on configuration, testing, and troubleshooting
Skills
- At least 1 year in a Study Analyst role or a role with equivalent experience
- Bachelor's degree in a life science, supply chain management, or information technology field, or equivalent experience
Benefits
- Health, dental, and vision benefits
- Unlimited Vacation Days for Salaried Full-time Employees
- FSA and Dependent Care Accounts
- Company Paid Disability and Life Insurance
- Global mental health benefit
- Generous 401k program
- Paid sabbatical program
- Option Grants
Company Overview
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