[Remote] Senior Manager, Salesforce & Revenue Operations

Note: The job is a remote job and is open to candidates in USA. Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. The Senior Manager, Salesforce & Revenue Operations will own Salesforce and deal desk operations, architecting and maturing the SFDC instance while establishing governance frameworks and operational processes to drive revenue growth.

Responsibilities

• Own Salesforce day-to-day as the primary administrator across Sales, Marketing, and CX: security provisioning, user management, integration governance, and platform architecture
• Architect and maintain the SFDC instance with a clear vision of what best-in-class looks like, including how data flows between Salesforce and the broader GTM stack
• Mature Sales and Marketing automations, flows, and workflows — building toward a system that enables pipeline generation and drives revenue, not just records it
• Own CX case support workflows and automations within Salesforce, ensuring the service org is as well-instrumented as Sales and Marketing
• Build a unified data governance framework in partnership with the Director of Revenue Operations — establishing Salesforce as the single source of truth for pipeline, revenue, and performance data
• Manage contractor and consultant relationships as the internal product owner for all SFDC development work — setting direction, reviewing output, and holding vendors accountable to outcomes
• Drive project management across all Salesforce workstreams — priorities, timelines, and stakeholder communication
• Design and operationalize a mature deal desk process from proposal to close won — including approval workflows, booking guidelines, and clean revenue reporting
• Partner with Finance and Legal to streamline deal desk workflows — reducing friction from proposal to close while maintaining commercial and compliance standards
• Partner with CX to build renewal opportunity tracking in Salesforce from scratch, defining how renewals are created, owned, managed, and reported
• Establish deal desk playbooks and commercial guardrails that give Sales speed without creating downstream data or revenue recognition problems

Skills

• 5–8 years of Salesforce administration and Revenue Operations experience at a high-growth B2B SaaS or complex B2B company, with end-to-end SFDC instance ownership as the clear centerpiece of your background
• Demonstrated experience building and governing a Salesforce environment at scale — you can walk through exactly what you inherited, how you prioritized, and what you built
• Deep hands-on Salesforce technical proficiency — you build and troubleshoot flows, automation, validation rules, and data models yourself and don't need a developer to execute your vision
• Hands-on experience building deal desk processes, quote-to-cash workflows, and renewal tracking inside Salesforce
• Experience building complex deal structures, including proforma-based deal scoping and establishing deal grading or tiering frameworks
• Proven ability to manage external contractors and consultants and hold them accountable to outcomes
• Opinionated and collaborative — you push back when something's wrong and bring a better path forward
• Clear communicator with exec presence: able to manage cross-functional relationships and present recommendations confidently to Sales, Marketing, and CX leadership
• Multiple Salesforce certifications strongly preferred — Advanced Administrator, Platform App Builder, or Sales Cloud Consultant
• Experience with CPQ tools or advanced Salesforce pricing and quoting workflows
• Experience connecting Salesforce to BI tools for executive-level reporting — Omni experience is a bonus
• Prior experience in e-commerce, logistics, fulfillment, or commerce-adjacent technology

Company Overview

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