[Remote] Customer Support Representative - MN
Note: The job is a remote job and is open to candidates in USA. Family First Life is a Fortune 500 company seeking a Customer Support Representative to assist clients with insurance benefits. This role involves serving as the first point of contact for customer support, responding to inquiries, and ensuring a seamless customer journey.
Responsibilities
- Serve as the first point of contact for customer support (primarily via email, phone, and live chat)
- Respond to inquiries, assist with services, resolve issues, and ensure a seamless customer journey
- Update and maintain accurate support documentation and FAQs
- Collect and route customer feedback for internal improvement
- Demonstrate perseverance and empathy in resolving client concerns
- Learn continuously and share your knowledge with teammates
Skills
- Excellent written and verbal communication skills
- Commitment to working hard to grow
- A customer-first mindset with a strong desire to assist others
- Ability to learn quickly, stay organized, and handle multiple priorities
- A positive attitude and a growth mindset – we value coachability over perfection!
- Previous customer service or soft sales experience is a plus
- Comfort with live chat, email communication, and CRM platforms
Benefits
- Performance-based bonuses
- Health, life, and retirement benefits
- Merit-based promotions and opportunities for advancement into leadership roles
- Supportive, team-oriented culture that values your growth
Company Overview